Experienced Customer Service Representative – Remote & Seasonal (UT Applicants Only) at blithequark

Are you passionate about gardening and customer service? Do you enjoy working in a dynamic, fast-paced environment where no two days are the same? Look no further than blithequark, a leading provider of gardening products and expertise. We're seeking an experienced Customer Service Representative to on a seasonal basis, working remotely from the comfort of your own home. About blithequarkAt blithequark, our purpose is to inspire and empower gardeners to create a greener world. We believe that gardening is not just a hobby, but a way of life that brings people together and fosters a deeper connection with nature.Our team of passionate plant enthusiasts is dedicated to providing exceptional customer service, expert advice, and high-quality products to help our customers achieve their gardening goals. The RoleAs a Customer Service Representative at blithequark, you will be the face of our company, providing exceptional service to our customers through phone, email, and chat. You will be responsible for:* Answering customer inquiries and resolving issues in a timely and professional manner* Providing expert advice on gardening products and techniques* Processing orders and handling customer transactions* Maintaining accurate records and data in our internal systems* Collaborating with our team to achieve sales and customer satisfaction goals* Participating in ongoing training and development to stay up-to-date on our products and servicesA Day in the LifeAs a remote Customer Service Representative, you will work from the comfort of your own home, with a private and quiet space to take calls and focus on your work.You will be equipped with a computer, monitor, keyboard, mouse, and headset, as well as high-speed internet to ensure seamless communication with our team and customers. A typical day will involve:* Answering customer calls and emails, providing expert advice and resolving issues* Processing orders and handling customer transactions* Maintaining accurate records and data in our internal systems* Collaborating with our team to achieve sales and customer satisfaction goals* Participating in ongoing training and development to stay up-to-date on our products and servicesTraining and DevelopmentAs a new hire, you will participate in a comprehensive training program, which will cover our products, services, and internal systems.You will work closely with our training team to ensure a smooth transition into your new role. RequirementsTo be successful in this role, you will need:* Excellent communication and customer service skills* Strong problem-solving and analytical skills* Ability to work in a fast-paced, dynamic environment* Proficiency in bolthires Office and other software applications* High-speed internet and a reliable computer* A passion for gardening and customer servicePreferred Qualifications* Previous experience in customer service or a related field* Knowledge of gardening products and techniques* Experience working in a remote or virtual environment* Certification in customer service or a related fieldWhat We OfferAs a valued member of our team, you will enjoy:* Competitive hourly rate of $14.50* Comprehensive training and development program* Ongoing support and coaching from our team* Discounts on blithequark products and services* Access to our employee benefits program* Opportunities for career growth and advancementRemote WorkAs a remote Customer Service Representative, you will work from the comfort of your own home, with a private and quiet space to take calls and focus on your work.You will be equipped with a computer, monitor, keyboard, mouse, and headset, as well as high-speed internet to ensure seamless communication with our team and customers. If you are a motivated and customer-focused individual who is passionate about gardening and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter to our People & Culture team. Equal Opportunity Employerblithequark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Job TypeFull-timePay$14.50 per hourShift8 hour shiftDay shiftEvening shift