Experienced Customer Service Representative – Work From Home (blithequark REMOTE WORK)

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative – Work From Home. As a key member of our team, you will play a vital role in shaping the customer experience, resolving issues, and providing personalized support to our valued clients. About blithequarkAt blithequark, we are dedicated to revolutionizing the way healthcare is delivered.Our purpose is to bring our heart to every moment of your health, making healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, empowering our team members to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. Work From Home OpportunityAs a work-from-home customer service representative, you will enjoy the flexibility and comfort of working from the convenience of your own home.With a strong internet connection and a dedicated workspace, you will be able to provide exceptional service to our customers while maintaining a healthy work-life balance. ResponsibilitiesAs an Experienced Customer Service Representative – Work From Home, your key responsibilities will include:* Maintaining a positive, empathetic, and professional attitude toward customers at all times* Responding promptly to customer inquiries and resolving issues in a timely and efficient manner* Communicating with customers through various channels, including phone, email, and chat* Acknowledging and resolving customer complaints in a fair and respectful manner* Knowing our products and services inside and out, so you can answer questions and provide personalized support* Processing orders, forms, applications, and requests with accuracy and attention to detail* Keeping records of customer interactions, transactions, comments, and complaints* Communicating and coordinating with colleagues as necessary to ensure seamless service delivery* Providing feedback on the efficiency of the customer service process to help us continuously improve* Managing a team of junior customer service representatives (in the future)Position SummaryAs a customer service representative, you will be the face of blithequark, providing exceptional service to our customers and resolving issues in a timely and efficient manner.You will be responsible for answering questions and resolving issues based on phone calls, letters, and emails from members, providers, and plan sponsors. You will also be responsible for providing excellent customer service for high-volume inbound provider calls, conducting extensive claims research on multiple platforms, and educating and assisting providers on our self-service options. Required QualificationsTo be successful in this role, you will need to meet the following requirements:* Must live in the state of Oklahoma full-time* Familiarity with bolthires Office products* Experience in a highly transactional call center environment* Excellent customer service and critical thinking skills* High-speed internet access (25 mbps or higher) and consistent connection* Work location must be set up with a direct connection to the router (NOT Wi-Fi)* We provide a 6 ½ foot long ethernet cord, if the distance is further, you will be required to provide your own ethernet cableEducationA high school diploma or GED equivalent is required for this role.What We OfferAs a valued member of our team, you will enjoy a range of benefits, including:* Competitive compensation and benefits package* Opportunities for career growth and professional development* Flexible work arrangements, including work-from-home options* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance* Access to ongoing training and development opportunitiesIf you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Note:This job description is not an exhaustive list of responsibilities, and you may be required to perform other duties as needed. We are an equal opportunities employer and welcome applications from all qualified candidates.