Entry Level Customer Support Specialist (Call Center) – Join blithequark's Dynamic Team

Are you passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment? Do you have a strong desire to learn and grow in a supportive team? If so, we invite you to join blithequark as an Entry Level Customer Support Specialist (Call Center) in our Dallas, TX location. As a key member of our Supply Chain Call & Contact Center team, you will play a vital role in providing world-class customer support to end users, responding to their inquiries, and resolving their issues in a timely and professional manner.About blithequarkblithequark is a leading provider of innovative solutions and services to the global aerospace industry. Our company is committed to delivering exceptional customer experiences, fostering a culture of innovation, and empowering our employees to grow and succeed. With a strong focus on customer satisfaction, we strive to exceed our customers' expectations and build long-term relationships with them. Job SummaryAs an Entry Level Customer Support Specialist (Call Center), you will be responsible for providing superior customer service to end users, responding to their inquiries, and resolving their issues in a timely and professional manner.You will work closely with internal stakeholders via email and phone, retrieving, researching, and resolving specific customer emails and service requests. You will also enter, track, monitor, and coordinate customer order delivery requirements, analyze customer spare parts inquiries, and facilitate responses to resolve delivery problems. Responsibilities• Retrieve, research, and resolve specific customer emails and Service Requests• Enter, track, monitor, and coordinate customer order delivery requirements• Analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems• Advise customers regarding order status, changes, or improvements of orders and follow up with customers on issues related to their accounts• Manage multiple orders and research lists for specific customers• Research and analyze data to identify trends/issues regarding specific customers• Support Customer Program Managers (CPM) by maintaining reports, customer data, and managing customer expectationsRequirements• 1+ years of experience in customer service or a support organization• 1+ years of experience interfacing with external customers and responding to support requests• 1+ years of experience with bolthires Office Products like Outlook, PowerPoint, Excel, and Word• Experience and/or knowledge of Basic Supply Chain principles• Ability and willingness to work a 3/36 shift (Friday, Saturday, Sunday 12 hours each day)• Ability to work evening shifts and/or midnight shifts as assignedNice-to-haves• 1+ years of experience in aviation or aerospace, preferably in a customer service/support environment• 1+ years of experience with SAP in support of Supply Chain functions• 1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes• 1+ years of experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)• Adaptability to changing environments and customer needs• Ability to work independently and collaboratively with a cross-functional teamBenefits• Health insurance• Flexible spending accounts• Health savings accounts• Retirement savings plans• Life and disability insurance programs• Paid and unpaid time away from workWhat We OfferAt blithequark, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.Our team is passionate about delivering exceptional customer experiences, and we are committed to empowering our employees to succeed. If you are a motivated and customer-focused individual who is eager to learn and grow, we invite you to as an Entry Level Customer Support Specialist (Call Center). If you are interested in this exciting opportunity, please through our website. We look forward to reviewing your application and discussing this role further with you. Contact InformationFor more information about this role or to discuss your qualifications, please contact our HR team at.We are excited to hear from you and look forward to welcoming you to our team!