Experienced Full Stack Customer Service Representative – Medicaid Member Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join the blithequark team as aRemote Call Center Customer Service Representative, supporting the Medicaid Member Support program for the State of Iowa. About blithequarkAt blithequark, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them.Our team is passionate about making a difference, and we're committed to fostering a culture where individuality is noticed and valued every day. As aRemote Call Center Customer Service Representative, you'll be part of a dynamic team that's shaping the future of customer service. Job SummaryWe're seeking an experienced customer service professional to as aRemote Call Center Customer Service Representative. In this role, you'll provide exceptional support to Medicaid members, answering inquiries, resolving issues, and ensuring a seamless experience.If you're a team player with excellent communication skills, a passion for problem-solving, and a commitment to delivering exceptional customer service, we want to hear from you! ResponsibilitiesAs aRemote Call Center Customer Service Representative, you'll be responsible for:* Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles* Accurately documenting enrollment requests and status changes* Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone* Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies* Providing clear, complete, accurate, and objective information based on a full understanding of program requirements* Establishing and maintaining effective working relationships with applicants, beneficiaries, and co-workers* Problem-solving through analysis and ongoing feedback* Achieving results through knowledge, empathy, and commitment* Working with people of diverse backgrounds* Adhering to a break and lunch schedule* Maintaining excellent typing and grammar skills* Navigating a computer* Understanding and utilizing policy* Providing excellent customer service skills* Demonstrating excellent phone etiquette skills* Ensuring reliable internet accessRequirementsTo be successful in this role, you'll need:* A basic understanding of a call center environment in a customer service role and quality monitoring processes* High school diploma or GED* Background check required* Must reside within 1 hour driving distance from Des Moines, IA* Ability to work in a fast-paced environment* Excellent communication and problem-solving skills* Ability to work with people of diverse backgrounds* Ability to maintain confidentiality and handle sensitive information* Ability to work independently and as part of a team* Ability to adapt to changing priorities and deadlinesPreferred Qualifications* Experience in a call center environment* Familiarity with Medicaid programs and policies* Knowledge of Iowa Family Care rules/guidelines* Experience working with people of diverse backgrounds* Ability to work in a dynamic environment with multiple priorities* Ability to maintain a high level of productivity and accuracy in a fast-paced environmentWhat We OfferAs aRemote Call Center Customer Service Representative, you'll enjoy:* A competitive hourly rate of $18.00* Paid training program with equipment provided* Full-time schedule (40 hours a week)* Career growth opportunities* PerkSpot employee discount program* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick timeWork Environment and CultureAt blithequark, we value our associates' health and safety, as well as their families and our community.We're committed to creating a positive, employee-friendly culture where individuality is noticed and valued every day. Our team is passionate about making a difference, and we're dedicated to delivering exceptional outcomes for our clients. If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please through our website, and we'll be in touch to discuss your qualifications further. Equal Opportunity Employerblithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.Accommodation PolicyIf you need a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our accommodation policy form. We're committed to providing equal opportunities for all applicants and employees. Vaccination PolicyWhile we don't require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark.Ready to and make a difference? for theRemote Call Center Customer Service Representative position and take the first step towards an exciting career with blithequark!