Customer Support Specialist - US Remote

Join blithequark, a global data and technology company, in shaping the future of customer support. As a Customer Support Specialist, you will play a vital role in delivering exceptional customer experiences, empowering consumers to achieve their financial goals, and helping businesses thrive in a rapidly changing world. About blithequarkblithequark is a global leader in data and technology, empowering opportunities for people and businesses worldwide. With a unique combination of data, analytics, and software, we redefine lending practices, prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market.Our mission is to unlock the power of data, creating opportunities for consumers, businesses, and society during life's big moments. Job DescriptionAs a Customer Support Specialist at blithequark, you will be part of our Customer Care organization, dedicated to providing top-notch customer service and technical support assistance. You will work remotely in Allen, TX, reporting to the Supervisor, Customer Care. Your primary responsibilities will include:* Taking In-Bound calls to assist with credit-related memberships, services, and product offerings, and advocating for solutions that will help consumers improve their creditworthiness.* Helping consumers understand credit bureau processes and educating them on appropriate steps to request corrections. * Receiving customer requests for assistance, identifying support needed, and either helping or forwarding requests to the appropriate functional area. * Handling escalated customer issues. Key Responsibilities:* Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner. * Interpret consumer requests, identify support needs, and provide solutions or escalate to the appropriate functional area.* Collaborate with internal teams to resolve complex customer issues, ensuring a seamless customer experience. * Stay up-to-date on product knowledge, credit bureau processes, and industry trends to provide accurate and informed support. * Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and average handling time. Qualifications:* High School Diploma or GED. * At least one year of customer service experience, with a proven track record of delivering exceptional customer experiences.* Ability to work in a remote environment, with high-speed internet service (minimum 25 mbps download/ 5 mbps upload). * Comfortable using a computer to perform operations, with basic computer skills and knowledge of software applications. * Ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen. * Flexible work environment: ability to work remote, hybrid, or in-office. Must be a US resident living within 45-60 minutes of our Allen, TX office.Requirements:* Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. * Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions. * Ability to work independently, with minimal supervision, and as part of a team. * Strong time management skills, with the ability to prioritize tasks and meet performance metrics.Benefits and Perks:* Eligible for a $1,500 performance bonus, paid out after completing 90 and 180 days of employment. * Core benefits, including full medical, dental, vision, and matching 401K. * Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays. * Opportunity to work with a diverse and inclusive team, committed to creating a workplace culture that values diversity, equity, and inclusion. Career Growth Opportunities and LearningBenefits:* Opportunities for professional growth and development, with training and development programs to enhance your skills and knowledge.* Collaborative and dynamic work environment, with opportunities to work with cross-functional teams and contribute to innovative projects. * Recognition and reward programs, to celebrate your achievements and contributions to the organization. * Access to industry-leading tools and technologies, to stay up-to-date on the latest trends and innovations. Work Environment and Company Culture:* blithequark is proud to be an equal opportunity and Affirmative Action employer, committed to creating a workplace culture that values diversity, equity, and inclusion.* Our people-first approach is award-winning, with recognition from Great Place to Work, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work. * We celebrate individuality and promote a culture of authenticity, engagement, collaboration, wellness, reward & recognition, volunteering, and work/life balance. If you are passionate about delivering exceptional customer experiences and empowering consumers to achieve their financial goals, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, through ourCareers Site. We look forward to hearing from you!