Customer Support Manager – Remote Jobs At Blithequark

Are you a customer-centric leader with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for optimizing processes to drive efficiency and satisfaction? If so, we invite you to join our dynamic remote team at Blithequark as a Customer Support Manager, where you'll play a pivotal role in shaping the customer service landscape for one of the fastest-growing e-commerce companies in the pet industry. About Blithequark Blithequark is a forward-thinking organization that's revolutionizing the way people interact with their pets. Our mission is to provide unparalleled customer experiences, and we're committed to empowering our people to make a meaningful impact. As a Customer Support Manager, you'll be part of a team that's dedicated to innovation, collaboration, and customer-first thinking. Job Summary We're seeking an experienced and customer-focused Customer Support Manager to lead our remote support teams, optimize support processes, and ensure customer satisfaction remains top-tier. If you're a strategic leader with a passion for delivering outstanding customer service experiences, we want to hear from you. Key Responsibilities As a Customer Support Manager at Blithequark, you'll be responsible for: *Leading, mentoring, and managing a team of remote customer support representatives to meet and exceed service standards. *Monitoring daily operations and implementing best practices to improve efficiency and customer satisfaction. *Developing and analyzing performance metrics to assess individual and team performance. *Handling escalated customer inquiries with professionalism and empathy, ensuring prompt resolution. *Collaborating with internal departments such as logistics, IT, and marketing to streamline customer support processes. *Recruiting, training, and onboarding new team members to ensure consistency in customer service delivery. *Fostering a customer-centric culture that emphasizes accountability, continuous improvement, and innovation. *Reporting regularly to senior leadership on performance trends, challenges, and opportunities for improvement. Required Skills and Qualifications To succeed as a Customer Support Manager at Blithequark, you'll need: *A Bachelor's degree in Business Administration, Communications, or a related field (or equivalent work experience). *Proven experience in managing a customer support or call center team, preferably in an e-commerce environment. *Excellent verbal and written communication skills. *Strong organizational and multitasking abilities with a keen eye for detail. *Proficiency in CRM software, support ticketing systems, and other support tools. *Ability to work independently and in a team-oriented, collaborative remote environment. Experience We're looking for a candidate with: *Minimum 3-5 years of experience in a customer service leadership role. *Previous experience managing remote teams is highly desirable. *Demonstrated success in performance coaching, process improvement, and conflict resolution. Working Hours As a remote Customer Support Manager, you'll be expected to: *Work full-time hours, including some evenings, weekends, and holidays to accommodate customer support needs across different time zones. Knowledge, Skills, and Abilities To excel in this role, you'll need: *A deep understanding of customer service KPIs and best practices. *Ability to interpret data and transform insights into actionable strategies. *High emotional intelligence and problem-solving skills. *Tech-savvy and adaptable to new technologies and digital platforms. *Strong leadership qualities with a collaborative mindset. Benefits As a valued member of our team, you'll enjoy: *Competitive salary with performance-based incentives. *Comprehensive health, dental, and vision insurance. *Paid time off (PTO), holidays, and wellness days. *Professional development and continuous learning opportunities. *Fully remote work environment with equipment provided. *Employee discounts on Blithequark products. Why Join Us At Blithequark, we believe in empowering our people and promoting a positive and inclusive culture. By joining our remote support team, you'll be part of a company that values innovation, collaboration, and customer-first thinking. We invest in your growth, support your ambitions, and provide the tools you need to succeed – all from the comfort of your home. If you're a customer-centric leader with a passion for delivering exceptional experiences, we invite you to submit your updated resume and a brief cover letter outlining your experience and why you're the perfect fit for this role. Applications can be submitted through our careers page or by emailing us with the subject line: Customer Support Manager – Remote. About the Role As a Customer Support Manager at Blithequark, you'll play a pivotal role in shaping the customer service landscape for one of the fastest-growing e-commerce companies in the pet industry. Key Responsibilities Lead, mentor, and manage a team of remote customer support representatives to meet and exceed service standards. Monitor daily operations and implement best practices to improve efficiency and customer satisfaction. Develop and analyze performance metrics to assess individual and team performance. Handle escalated customer inquiries with professionalism and empathy, ensuring prompt resolution. Collaborate with internal departments such as logistics, IT, and marketing to streamline customer support processes. Recruit, train, and onboard new team members to ensure consistency in customer service delivery. Foster a customer-centric culture that emphasizes accountability, continuous improvement, and innovation. Report regularly to senior leadership on performance trends, challenges, and opportunities for improvement. Required Skills and Qualifications Bachelor's degree in Business Administration, Communications, or a related field (or equivalent work experience). Proven experience in managing a customer support or call center team, preferably in an e-commerce environment. Excellent verbal and written communication skills. Strong organizational and multitasking abilities with a keen eye for detail. Proficiency in CRM software, support ticketing systems, and other support tools. Ability to work independently and in a team-oriented, collaborative remote environment. Experience Minimum 3-5 years of experience in a customer service leadership role. Previous experience managing remote teams is highly desirable. Demonstrated success in performance coaching, process improvement, and conflict resolution. Working Hours Full-time remote position, including some evenings, weekends, and holidays to accommodate customer support needs across different time zones. Knowledge, Skills, and Abilities Deep understanding of customer service KPIs and best practices. Ability to interpret data and transform insights into actionable strategies. High emotional intelligence and problem-solving skills. Tech-savvy and adaptable to new technologies and digital platforms. Strong leadership qualities with a collaborative mindset. Benefits Competitive salary with performance-based incentives. Comprehensive health, dental, and vision insurance. Paid time off (PTO), holidays, and wellness days. Professional development and continuous learning opportunities. Fully remote work environment with equipment provided. Employee discounts on Blithequark products. Why Join Us At Blithequark, we believe in empowering our people and promoting a positive and inclusive culture. By joining our remote support team, you'll be part of a company that values innovation, collaboration, and customer-first thinking. Submit your updated resume and a brief cover letter outlining your experience and why you're the perfect fit for this role. Applications can be submitted through our careers page or by emailing us with the subject line: Customer Support Manager – Remote.