Customer Service Representative-Retention (Hybrid) at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further than this exciting opportunity to join blithequark as a Customer Service Representative-Retention (Hybrid)! About blithequarkblithequark is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. With a commitment to excellence and a passion for customer satisfaction, we're dedicated to building long-lasting relationships with our customers.As a key member of our team, you'll play a vital role in shaping the customer experience and driving business growth. The RoleAs a Customer Service Representative-Retention (Hybrid), you'll be the face of blithequark, working at the forefront of our customer service operations. In this multifaceted role, you'll be responsible for handling a wide range of customer interactions, from telephone and virtual support to email and online chat. You'll work in our state-of-the-art call center, located at 1010 N Saint Mary's St.San Antonio, Texas 78215, for 3-4 days a week, and remotely from home for 1-2 days a week. Key Responsibilities* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service with ease and efficiency. * Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements. * Assist customers with products and services, including laptop connect services, air cards, USB devices, initial setup, and configuration of blithequark-provided software and applications.* Proactively engage with T3 support (network and IT) to address and resolve issues. * Remain proficient in all billing, rate plan, and feature matters to provide accurate and timely support. * Coordinate with all sales channels for retention efforts on our existing customer base. * May sell products and services offered by blithequark. * Develop a proven track record of resolving issues and retaining customers through exceptional service and support. * Perform other duties as assigned by management. Requirements* Must have verified internet service (secure, reliable, and dedicated high-speed internet is required to support business needs).* Must maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.). * Be available, accessible, and accountable to work during established work schedules and shifts. Nice-to-Haves* At least one year of customer service experience. * Call Center experience. * Advanced typing/keyboarding skills. Benefits* Paid training that you'll complete from home. * Competitive compensation package. * Medical/dental coverage. * 401(k) plan. * Tuition reimbursement.* Paid time off. * 50% employee discount on eligible blithequark wireless plans and accessories. * 50% employee discount on blithequark Internet (Fiber where available). * Career growth opportunities. Why Join blithequark? At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of innovation, collaboration, and continuous learning. As a member of our team, you'll have the opportunity to:* Develop your skills and expertise through ongoing training and development programs.* Work with a talented and diverse team of professionals who share your passion for customer service. * Contribute to the growth and success of a leading organization in the industry. * Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being. * Take advantage of career growth opportunities and professional development programs. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.Please through our website, and we'll be in touch to discuss your qualifications further. [](We look forward to welcoming you to the blithequark team!