Experienced Client Support Coordinator – Music Distribution and Technology

Are you passionate about music and technology? Do you have a keen eye for detail and excellent communication skills? Are you looking for an entry-level position that offers growth opportunities and a chance to kick-start your career in the music distribution and technology space? Look no further than blithequark, the world's leading full-service B2B music distributor. At blithequark, we work at the forefront of music distribution technology, connecting our clients with digital service providers like bolthires, bolthires Music, and other major DSPs.Our team is made up of music enthusiasts and tech-savvy individuals who are passionate about delivering exceptional service to our clients. As a Client Support Coordinator, you will be the first point of contact for record labels and DSP partners, ensuring that their music is delivered to the right platforms worldwide. About blithequarkblithequark is a growing company with strong ambitions, owned by Downtown Music Holdings. We are an independent company and one of the very few distributors to sit on the highest preferred partner tiers for all the major DSPs.Our team is spread across the globe, with offices in Amsterdam, New York, London, Los Angeles, Paris, Rome, Berlin, Seoul, and representatives in Rio de Janeiro, Bogota, Mexico City, Buenos Aires, Stockholm, Sydney, Singapore, and Tokyo. Key ResponsibilitiesAs a Client Support Coordinator, your key responsibilities will include:* Providing exceptional customer service to record labels and DSP partners, ensuring that their music is delivered to the right platforms worldwide* Ensuring the quality of digital releases, which are being sent to digital service providers (bolthires, bolthires Music, etc.) worldwide* Working closely with our team to resolve any issues or concerns that may arise* Providing analytical support to our team, using data to inform decision-making and drive business growth* Developing and maintaining strong relationships with our clients, ensuring that their needs are met and exceeded* Collaborating with our team to identify and implement process improvements, ensuring that our services are delivered efficiently and effectivelyEssential QualificationsTo be successful in this role, you will need:* A clear passion for music and an affinity with the online music industry* Experience with classical music, either playing an instrument or handling classical metadata* Excellent customer service skills, with the ability to communicate effectively with clients and colleagues* Strong analytical skills, with the ability to interpret data and inform decision-making* Fluency in English (written and verbal), with the ability to communicate effectively on an international level* Strong communication skills, with the ability to work effectively in a team environment* A hard-working and organized approach, with the ability to prioritize multiple tasks and manage competing deadlinesPreferred QualificationsWhile not essential, the following qualifications would be highly desirable:* Experience working in a tech-savvy environment, with a strong understanding of music distribution technology* A background in music or a related field, with a strong understanding of the music industry* Experience working in a customer-facing role, with a strong understanding of customer service principles* A strong understanding of data analysis and interpretation, with the ability to inform business decisions* Experience working in a fast-paced environment, with a strong ability to prioritize tasks and manage competing deadlinesSkills and CompetenciesTo be successful in this role, you will need to possess the following skills and competencies:* Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues* Strong analytical skills, with the ability to interpret data and inform decision-making* A hard-working and organized approach, with the ability to prioritize multiple tasks and manage competing deadlines* A strong understanding of music distribution technology, with the ability to troubleshoot and resolve technical issues* A strong understanding of customer service principles, with the ability to deliver exceptional service to clients* A strong ability to work effectively in a team environment, with a strong understanding of collaboration and communication principlesCareer Growth Opportunities and Learning BenefitsAs a Client Support Coordinator at blithequark, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.You will work closely with our team to resolve issues and concerns, and will have the opportunity to develop and maintain strong relationships with our clients. You will also have access to a range of learning and development opportunities, including training and development programs, mentorship, and career progression opportunities. Work Environment and Company Cultureblithequark is a dynamic and fast-paced company, with a strong focus on innovation and customer service. Our team is made up of music enthusiasts and tech-savvy individuals who are passionate about delivering exceptional service to our clients.We are committed to creating a positive and inclusive work environment, where everyone feels valued and supported. Our company culture is built on a strong set of values, including:* A passion for music and a commitment to delivering exceptional service to our clients* A strong focus on innovation and customer service, with a commitment to staying ahead of the curve* A positive and inclusive work environment, where everyone feels valued and supported* A commitment to collaboration and communication, with a strong focus on teamwork and partnershipCompensation, Perks, and BenefitsAs a Client Support Coordinator at blithequark, you will be rewarded with a competitive salary and a range of benefits, including:* A competitive salary, with opportunities for career progression and growth* A range of benefits, including health insurance, retirement savings, and paid time off* A positive and inclusive work environment, with a strong focus on teamwork and partnership* Access to a range of learning and development opportunities, including training and development programs, mentorship, and career progression opportunities* A commitment to work-life balance, with a focus on flexibility and autonomyConclusionIf you are passionate about music and technology, and are looking for an entry-level position that offers growth opportunities and a chance to kick-start your career in the music distribution and technology space, then we want to hear from you.As a Client Support Coordinator at blithequark, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment, and will be rewarded with a competitive salary and a range of benefits. Don't miss out on this exciting opportunity to and help shape the future of music distribution and technology. to become a part of the blithequark team!