Work From Home Customer Service Coordinator - Card Account Servicing at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a remote work environment where you can make a real difference in people's lives? Look no further! blithequark is seeking a highly skilled and dedicated Work From Home Customer Service Coordinator to join our Card Account Servicing team. About blithequarkAt blithequark, we're more than just a bank – we're a community of innovators, thinkers, and doers who are changing the face of banking for the better.We believe that everyone deserves to be treated with compassion, respect, and understanding, and that's why we're committed to providing exceptional customer service that goes above and beyond. Our team is made up of talented individuals who are passionate about making a difference, and we're looking for like-minded individuals to join our ranks. Your Voice isOur VoiceAs a Work From Home Customer Service Coordinator at blithequark, you'll be the voice of our company, representing our values and mission to every customer you interact with.You'll be the first point of contact for customers who need help with their card accounts, and you'll be responsible for resolving their issues in a timely and professional manner. Your ability to listen, empathize, and communicate effectively will be key to delivering exceptional customer experiences and building trust with our customers. More Than Just Training, More About YouAt blithequark, we believe that our associates are our greatest asset, and that's why we invest heavily in their development and growth.Our comprehensive training program will equip you with the skills and knowledge you need to succeed in your role, and our ongoing learning and development opportunities will help you continue to grow and advance in your career. Whether you're just starting out or looking to take your skills to the next level, we'll support you every step of the way. Key ResponsibilitiesAs a Work From Home Customer Service Coordinator at blithequark, your key responsibilities will include:* Providing exceptional customer service to customers who contact us with questions or concerns about their card accounts* Resolving customer issues in a timely and professional manner, using your problem-solving skills and knowledge of our products and services* Communicating effectively with customers, both verbally and in writing, to ensure that their needs are met and their concerns are addressed* Working collaboratively with our team to achieve our goals and objectives, and to provide support and guidance to your colleagues as needed* Staying up-to-date with our products and services, and with industry trends and developments, to ensure that you're always providing the best possible service to our customersEssential QualificationsTo be successful in this role, you'll need to have:* A high school diploma or equivalent certification* At least 1 year of customer service experience* Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues* Strong problem-solving skills, with the ability to think critically and make sound judgments* A positive attitude and a willingness to learn and grow* A reliable private internet connection, with a minimum speed of 5Mbps (10+ Mbps preferred)* A secure home office environment that is free from background noise and distractionsPreferred QualificationsWhile not essential, the following qualifications would be highly desirable:* Experience working in a remote or virtual environment* Knowledge of our products and services, or a willingness to learn* Experience with customer service software and systems* A background in finance or a related field* A degree in a related field, such as business or communicationsSkills and CompetenciesTo succeed in this role, you'll need to possess the following skills and competencies:* Excellent communication and interpersonal skills* Strong problem-solving skills, with the ability to think critically and make sound judgments* A positive attitude and a willingness to learn and grow* The ability to work effectively in a remote or virtual environment* Strong time management and organizational skills* The ability to prioritize tasks and manage multiple projects simultaneously* A high level of emotional intelligence and empathyCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our associates grow and develop their careers.We offer a range of learning and development opportunities, including:* Comprehensive training programs to equip you with the skills and knowledge you need to succeed in your role* Ongoing learning and development opportunities to help you continue to grow and advance in your career* Mentorship and coaching from experienced colleagues* Opportunities to take on new challenges and responsibilities* A supportive and inclusive work environment that encourages collaboration and teamworkWork Environment and Company CultureAs a Work From Home Customer Service Coordinator at blithequark, you'll be working in a remote environment that is designed to support your productivity and well-being.Our company culture is built on the values of compassion, respect, and understanding, and we're committed to creating a work environment that is inclusive, supportive, and fun. Compensation, Perks, and BenefitsWe offer a comprehensive and competitive compensation package, including:* A competitive salary range of $43,680 - $43,680 per year* A comprehensive benefits package, including medical, dental, vision, and prescription coverage* Flexible schedule options and paid time off* Wellbeing offerings, such as backup childcare and mental wellness support* Tuition reimbursement and paid training and development opportunities* A 401(k) and stock purchase plan* A comprehensive and inclusive set of health, financial, and other benefits that support your total well-beingIf you're a customer service enthusiast with a passion for delivering exceptional experiences, we'd love to hear from you!To apply for this role, please visit our website and. We can't wait to hear from you! Equal Opportunity Employerblithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.Accommodation RequestsIf you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact blithequark Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Technical SupportFor technical support or questions about blithequark's recruiting process, please send an email [email protected].