Virtual Teller/Customer Care Agent – Delivering Exceptional Banking Experiences through Innovative Video Technology

At blithequark, we're revolutionizing the way we interact with our customers, and we're looking for talented individuals to as Virtual Tellers/Customer Care Agents. As a key member of our team, you'll be responsible for providing exceptional service support for banking services and teller transactions, while maintaining the confidentiality of our records and customer transactions. If you're passionate about delivering outstanding customer experiences and have a knack for innovative problem-solving, we want to hear from you! About blithequark blithequark is a forward-thinking organization that's dedicated to providing innovative solutions to our customers. With a rich history dating back to 1909, we've built a reputation for being a trusted community bank that truly cares about the people we serve. Our team is comprised of non-traditional thinkers who are passionate about making a difference in the lives of our customers. We're a family-oriented organization that values teamwork, collaboration, and continuous learning. Key Responsibilities As a Virtual Teller/Customer Care Agent, you'll be responsible for: * Providing exceptional service support for banking services and teller transactions * Resolving customer requests through proficient use of our system tools * Delivering an exceptional customer experience during interactions * Adhering to regulatory scripting and customer protocol, as prescribed * Seeking and capturing opportunities to differentiate the customer's experience by identifying banking solutions suitable for their current or future needs * Maintaining confidentiality and security of customer information according to regulatory and company guidelines and policies Minimum Qualifications * High School diploma * Minimum of one year experience in a teller/customer service role (in a financial institution) * Previous teller experience preferred Preferred Qualifications * Excellent customer service skills * Excellent communication (verbal, written, and listening) skills * Proficient computer/keyboard skills * Proficient telephone etiquette skills, including the ability to speak clearly and concisely with customers and effectively communicate with people at all levels and from various backgrounds * Acute attention to detail * Effective decision-making and problem-solving skills Essential Skills and Competencies * Strong customer service skills, with a focus on delivering exceptional experiences * Proficient in using technology to resolve customer requests and complete transactions * Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and colleagues * Strong problem-solving skills, with the ability to think critically and make sound decisions * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong attention to detail, with a focus on maintaining confidentiality and security of customer information Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. As a Virtual Teller/Customer Care Agent, you'll have access to: * Ongoing training and development opportunities, to help you stay up-to-date with the latest technology and industry trends * Mentorship and coaching, to help you achieve your career goals * Opportunities for advancement, within our organization and across our network * A collaborative and supportive work environment, where you can share your ideas and learn from your colleagues Work Environment and Company Culture Our team is comprised of passionate and dedicated individuals who are committed to delivering exceptional customer experiences. We're a family-oriented organization that values teamwork, collaboration, and continuous learning. Our work environment is fast-paced and dynamic, with a focus on innovation and creativity. Compensation, Perks, and Benefits We offer a comprehensive benefits package, including: * Competitive salary * Medical, dental, and vision insurance * Life and AD&D insurance * Long-term disability * AirEvac membership * AFLAC policies * Telemedicine * 401(k) and company match * Invest in company stock * Discretionary bonus If you're passionate about delivering exceptional customer experiences and have a knack for innovative problem-solving, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter, outlining your qualifications and experience. We can't wait to hear from you! Equal Opportunity Employer blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and are proud to be an employer of choice for individuals with disabilities.