[Remote] Project Manager 1 (Events)

Note: The job is a remote job and is open to candidates in USA. Personify is a remote-first company that supports associations, nonprofits, and event professionals through their technology platform. The Project Manager 1 will serve as the primary liaison for clients, guiding them through the event technology lifecycle and ensuring a smooth client experience. Responsibilities • Serve as the primary project contact for assigned clients, ensuring timely communication and proactive project management throughout the event cycle. • Understand each client’s event objectives and translate them into system configuration and workflow recommendations. • Oversee initial system setup and configuration, ensuring data accuracy and alignment with client goals. • Execute iterative configuration changes as needed throughout the project lifecycle, maintaining a focus on accuracy and efficiency. • Assist clients with troubleshooting issues and escalate technical concerns appropriately to internal teams. • Provide direct training and consultative guidance to clients to ensure successful adoption and use of A2Z’s event management tools, including the Event Portal and related modules. • Guide clients in accessing and utilizing the Learning Management System (LMS) and other available training resources to strengthen their knowledge and confidence. • Encourage client engagement with A2Z Support for technical or time-sensitive inquiries. • Work closely with Account Management to communicate client health, identify risks, and share potential growth or upsell opportunities. • Collaborate with internal stakeholders—including Product, Engineering, and Finance—to advocate for client needs and ensure successful project delivery. • Adhere to and help refine standardized project management processes, documentation, and best practices across the team. • Manage timelines, milestones, and deliverables for each project, ensuring adherence to scope and schedule. • Create and document change requests or Statements of Work (SoW) when project scope exceeds contracted terms. • Maintain up-to-date project records and client communication logs within designated tools and systems. Skills • Bachelor’s degree or equivalent experience • 1–2 years of experience in the trade show, conference, or professional association industry • 1–2 years of client-facing work experience, preferably within a technology or event operations environment • Ability to conduct thorough requirements analysis and translate client needs into clear, actionable configurations and documentation • Exceptional attention to detail, organization, and time-management skills • Proven ability to manage multiple client projects simultaneously while maintaining a high level of quality and accuracy • Strong customer service and communication skills—both verbal and written—with the ability to convey value and build trust • Experience with workload planning, performance monitoring, and basic project financial tracking • Demonstrated ability to quickly learn new technologies, understand project requirements, and collaborate effectively with internal and external stakeholders Benefits • Engaging Remote-First Culture: Experience a dynamic company culture that embraces remote-first principles, offering opportunities for team offsites, gatherings at any of our four offices, and a variety of virtual events for both enjoyment and professional development. Our dedicated Culture Team ensures a vibrant mix of virtual and in-person activities to enhance team cohesion and opportunities to lean into our value of Service. • Inclusive Employee Communities: Connect with our diverse Employee Resource Groups, including People of Color, Women's Network, and the supportive PersoniMoms community, promoting inclusivity and building strong bonds across our organization. • Collaborative and Knowledge-Sharing Environment: Leverage our collaborative culture through company-wide Slack channels, fostering creativity, celebrating diversity, and sharing insights. Access ample resources for knowledge sharing via Confluence and our internal tools, enhancing teamwork and innovation. • Comprehensive Career Development: Engage in our robust career development initiatives, including access to workshops led by career development and leadership professionals, transparent insights into career progression, internal training sessions, expert-led product demos, and ample resources for personalized development plans. Grow professionally with tailored programs designed to support your journey at Personify. • Health & Wellness Initiatives: Recharge when you need with unlimited pre-approved PTO and 14 company holidays. Plus, benefit from company-wide Wellness Days and paid Volunteer Days, promoting both personal well-being and community impact. We provide a comprehensive benefits package that protects our employees’ health and financial security – now and in the future. Company Overview • Personify provides software, consulting, online community, and cloud hosting solutions. It was founded in 1996, and is headquartered in Austin, Texas, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship • Personify has a track record of offering H1B sponsorships, with 2 in 2024, 2 in 2023, 1 in 2022, 5 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job