Experienced Part-Time Tier 1 Customer Support Contractor – Remote

At blithequark, we're passionate about empowering leaders and organizations to achieve their full potential through innovative online leadership development programs. As a part-time Tier 1 Customer Support Contractor, you'll play a vital role in delivering exceptional customer experiences to our global participants, ensuring their success and satisfaction in our online learning environment. About blithequarkblithequark is a leading provider of online leadership development programs, serving high-level executives and businesses worldwide.Our mission is to foster a culture of continuous learning, growth, and innovation, and we're committed to delivering exceptional customer experiences that exceed our participants' expectations. Job SummaryWe're seeking an experienced and motivated Part-Time Tier 1 Customer Support Contractor to join our remote team. As a key point of contact for our clients, you'll provide quick and effective service, resolving technical issues, logistical and administrative matters, and ensuring the overall success of our online learning experience.If you're passionate about delivering exceptional customer experiences, possess strong written communication skills, and are comfortable working in a fast-paced, high-volume environment, we encourage you to apply. Key ResponsibilitiesAs a Part-Time Tier 1 Customer Support Contractor, you'll be responsible for:* Enthusiastically supporting clients with their technical, logistical, and other needs via email, chat, phone, and web-based tools. * Accurately identifying and troubleshooting technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios.* Promptly escalating more complex problems to appropriate internal team members. * Demonstrating a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training). * Continuously endeavoring to improve the quality of our support and service, both internally and externally. * Monitoring live online video conferencing events and providing live immediate assistance to participants. What You Need to SucceedTo excel in this role, you'll need:* 1-3 years of work experience, preferably with a SaaS company or a product/technology division.* Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus. * Strong communication skills—written and verbal—that recognizes and adapts to the wide range of blithequark participants. Be well-versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations. * Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g., Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.* Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment. * Fluency in Spanish, French, or Japanese is highly valued. Work Environment and CultureAs a remote contractor, you'll have the flexibility to work from anywhere, at any time, within our designated availability. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture of continuous learning, growth, and innovation. You'll have access to onboarding and ongoing training, resource materials, and the tools you need to be effective in your role.Career Growth Opportunities and Learning BenefitsAs a contractor with blithequark, you'll have the opportunity to develop your skills and expertise in a fast-paced, high-volume environment. You'll work closely with our internal teams, including our product and technical divisions, to ensure the success of our online learning experience. We're committed to providing ongoing training and development opportunities to help you grow and succeed in your role. Compensation, Perks, and BenefitsAs a contractor, you'll be eligible for competitive hourly rates and the opportunity to work on a flexible, part-time schedule.You'll also have access to our online learning platform, where you can develop your skills and expertise in a variety of areas. If you're passionate about delivering exceptional customer experiences and possess the skills and expertise we're looking for, we encourage you to apply. Please submit a copy of your resume, a brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US. NoteAs a contractor, you are not eligible to enroll in blithequark's employee benefits program.