Experienced Customer Service Consultant – bolthires Answer Team at blithequark

Transforming the Culture of Health Care Delivery, One Client at a TimeAre you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and are eager to make a difference in the lives of individuals seeking assistance with their health care needs? If so, we invite you to join the bolthires Answer Team at blithequark as a Customer Service Consultant. In this vital role, you will serve as a key point of contact within a client-facing team, responding to a variety of client service requests and issues while delivering first-call resolution for 90-95% of inquiries.About blithequarkAt blithequark, we are dedicated to transforming the culture of health care delivery, making it more personal, convenient, and affordable for all clients. As a leading health care company, we are committed to delivering human-centric health care that meets the unique needs of our clients. Our team is passionate about providing high-quality service to clients, and we are seeking like-minded individuals to join our ranks. ResponsibilitiesAs a Customer Service Consultant on the bolthires Answer Team, you will be responsible for:* Responding to client service requests and issues in a call center environment, utilizing your exceptional customer service skills to address and resolve client concerns effectively.* Delivering first-call resolution for 90-95% of inquiries, accurately identifying, researching, and resolving issues based on initial client communication. * Providing support for enrollment and billing inquiries, commissions, technical support, and group administration, leveraging your problem-solving skills to address complex issues. * Demonstrating a strong client-facing orientation and exceptional customer service skills in all interactions with clients, ensuring a positive and personalized experience.* Utilizing problem-solving skills to address and resolve client concerns effectively, developing technical acumen to aid in resolving more complex issues. RequirementsTo be successful in this role, you will need:* A High School Diploma or GED equivalent. * Prior call center experience, with a proven track record of delivering exceptional customer service. * Experience in process improvement and root-cause analysis methodologies, with a strong understanding of technical acumen. * A strong client-facing orientation and exceptional customer service skills, with the ability to develop technical acumen.* Demonstrated problem-solving skills, with the ability to address and resolve complex issues effectively. Nice-to-HavesWhile not required, the following skills and qualifications are highly desirable:* Experience in health care or a related field. * Knowledge of bolthires's products and services. * Certification in customer service or a related field. * Experience with process improvement and root-cause analysis methodologies. BenefitsAs a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including:* Medical insurance coverage.* Dental insurance coverage. * Vision insurance coverage. * 401(k) retirement savings plan. * Employee Stock Purchase Plan. * Fully-paid term life insurance. * Short-term and long-term disability benefits. * Well-being programs. * Education assistance. * Free development courses. * bolthires store discount. * Discount programs with participating partners. * Paid Time Off (PTO). * Paid holidays throughout the calendar year. Career Growth Opportunities and Learning BenefitsAt blithequark, we are committed to supporting the growth and development of our team members.As a Customer Service Consultant, you will have access to a range of learning benefits, including:* Ongoing training and development opportunities. * Mentorship programs. * Career advancement opportunities. * A supportive and collaborative work environment. Work Environment and Company CultureAs a member of the bolthires Answer Team at blithequark, you will be part of a dynamic and fast-paced team that is dedicated to delivering exceptional customer service. Our team is passionate about making a difference in the lives of individuals seeking assistance with their health care needs, and we are seeking like-minded individuals to join our ranks.Compensation and PerksAs a valued member of the blithequark team, you will enjoy a competitive compensation package, including:* A salary range of $40,000 - $60,000 per year, depending on experience. * Overtime pay for hours worked beyond 40 hours per week. * Bonuses for meeting or exceeding performance targets. * A comprehensive benefits package, including medical, dental, and vision insurance. If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Customer Service Consultant position on the bolthires Answer Team at blithequark.Please apply including your resume and a cover letter, to. We look forward to hearing from you!