Experienced Customer Service Representative – General Call Center at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Representative to, providing top-notch support to our customers and helping them navigate the world of medical equipment. About blithequarkblithequark is a leading provider of medical equipment and services, dedicated to improving the lives of our customers and their loved ones.With a commitment to excellence and a passion for innovation, we strive to deliver the best possible experience for every interaction. Our team is made up of talented individuals who share our vision and are dedicated to making a difference. Job SummaryAs a Customer Service Representative at blithequark, you will be the first point of contact for our customers, providing exceptional service and support through various channels, including phone, email, and in-person interactions. You will be responsible for taking orders, answering questions, handling complaints, and troubleshooting problems, all while maintaining a positive, empathetic, and professional attitude.Essential Duties and Responsibilities* Assist all internal and external customers in a professional manner, providing timely and effective solutions to their needs. * Maintain a positive, empathetic, and professional attitude toward customers at all times, even in challenging situations. * Receive requests from multiple sources (phone, fax, e-Commerce, in-person) and complete necessary processes for equipment services. * Coordinate home equipment service requests with Dispatch for prompt delivery. * Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.* Provide customers with product and service information, including details on Medicare, Medicaid, and third-party payor sources for equipment. * Verify medical necessity, insurance coverage, and physician orders for all insurance-assigned services. * Follow policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance. * Understand and strive to meet or exceed department metrics while providing excellent customer service. * Make sales or recommendations for products or services that may complement client needs, as applicable.* Perform other duties as assigned by management. QualificationsTo perform this job successfully, an individual must be professional, proactive, and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Education and/orExperience:+ High school diploma or general education degree (GED). + 6 months of relevant customer service experience preferred. * Skills & Abilities:+ Excellent interpersonal, written, and oral communication skills.+ Customer service orientation. + Attention to detail. + Good data entry skills. + Proficiency with computers, with strong typing skills. + Ability to work in a fast-paced environment. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to sit, talk, and hear.* Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. * The employee is occasionally required to stand and walk. * The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. * Specific vision abilities required by this job include close vision. Work Environment and Company CultureAs a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.blithequark is committed to creating a positive and inclusive work environment, where every employee feels valued and empowered to succeed. Career Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees and providing opportunities for growth and development. As a Customer Service Representative, you will have access to:* Ongoing training and development programs to enhance your skills and knowledge. * Opportunities for career advancement and professional growth.* A comprehensive benefits package, including health insurance, retirement savings, and paid time off. Compensation, Perks, and BenefitsWe offer a competitive salary and benefits package, including:* A comprehensive health insurance plan. * A 401(k) retirement savings plan with company match. * Paid time off, including vacation days and holidays. * Opportunities for professional development and career growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you!Please apply including your resume and a cover letter, to. We look forward to hearing from you and learning more about your qualifications. Equal Opportunity Employerblithequark is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship, age, disability, genetic information, height, weight, marital or veteran status, or any other protected status in accordance with the requirements of applicable federal, state, and local laws.We also provide reasonable accommodation for individuals with disabilities in accordance with applicable law.