Technical Customer Assistance Specialist – Level 1 (Chat, No Phone) at blithequark

Are you ready to embark on an exciting journey as a Technical Customer Assistance Specialist at blithequark? We're seeking a highly motivated and tech-savvy individual to join our dynamic team, providing top-notch customer support via live chat. As a Technical Customer Assistance Specialist, you'll be the face of blithequark, interacting with customers through our chat software and delivering exceptional experiences that exceed their expectations. About blithequarkblithequark is a leading innovator in the industry, dedicated to pushing the boundaries of customer support and experience.Our team is passionate about creating a culture of excellence, where every interaction is a chance to make a positive impact. We're committed to fostering a collaborative and inclusive environment that encourages growth, learning, and innovation. What You'll Be DoingAs a Technical Customer Assistance Specialist at blithequark, you'll be responsible for handling incoming customer support questions via live chat on our website and social media accounts. Your primary goal will be to provide timely, accurate, and friendly responses to customers, resolving their queries and turning them into loyal advocates for our brand.You'll work closely with our team to ensure seamless communication and efficient issue resolution. Key Responsibilities:* Respond to customer inquiries via live chat on our website and social media accounts* Use canned responses and provided steps to resolve common queries efficiently* Provide exceptional customer service, ensuring a positive experience for every interaction* Collaborate with our team to resolve complex issues and escalate concerns when necessary* Stay up-to-date with product knowledge and updates to provide accurate information to customers* Meet or exceed performance metrics, including response times and customer satisfaction ratingsSkills and QualificationsTo succeed as a Technical Customer Assistance Specialist at blithequark, you'll need:* A friendly and approachable attitude, with excellent communication and interpersonal skills* Ability to work independently, with minimal supervision* Strong problem-solving skills, with a focus on finding creative solutions to complex issues* Proficiency in using chat platforms, such as WhatsApp or Facebook Messenger* Ability to follow provided steps and instructions closely* Reliable internet connection and a device able to access social media and website chat functions (Phone/Tablet/Laptop)* 10+ hours of availability per week, with flexibility to work varied shifts* Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple conversations simultaneouslyPreferredQualifications:* Previous experience in customer support or a related field* Knowledge of our products or services, or a willingness to learn and adapt quickly* Experience with canned responses and chat software* Strong analytical and problem-solving skills, with the ability to think critically and outside the boxCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our team members grow and develop their skills.As a Technical Customer Assistance Specialist, you'll have access to:* Ongoing training and development programs, designed to enhance your knowledge and skills* Opportunities for career advancement, with a clear path for progression and growth* Collaborative and inclusive team environment, where your ideas and contributions are valued and recognized* Flexible work arrangements, including remote work options and flexible schedulingWork Environment and Company Cultureblithequark is a remote-friendly company, with a flexible and inclusive work environment.Our team is passionate about creating a culture of excellence, where every interaction is a chance to make a positive impact. We're committed to fostering a collaborative and inclusive environment that encourages growth, learning, and innovation. Compensation, Perks, and BenefitsAs a Technical Customer Assistance Specialist at blithequark, you'll enjoy:* Competitive hourly rate of $35 per hour* Flexible scheduling and remote work options* Ongoing training and development programs* Opportunities for career advancement and growth* Collaborative and inclusive team environment* Flexible work arrangements, including flexible scheduling and remote work optionsIf you're a motivated and tech-savvy individual with a passion for customer support, we encourage you to apply for this exciting opportunity.Please through our website including your resume, cover letter, and any relevant experience or certifications. ! Don't miss this chance to join our dynamic team and make a positive impact on our customers' lives. and take the first step towards an exciting career at blithequark!