Experienced Customer Solutions Specialist – Remote Customer Service Representative

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Solutions Specialist. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to our customers, navigating complex issues, and driving business growth. About blithequarkblithequark is a leading e-commerce company that empowers businesses to run more profitably and efficiently.Our mission is to provide innovative solutions that meet the evolving needs of our customers. With a strong focus on customer satisfaction, we strive to create a seamless experience that sets us apart from the competition. Job SummaryAs a Customer Solutions Specialist, you will be responsible for providing exceptional customer service through various communication channels, including phone, live chat, and email. You will work closely with our team to resolve customer issues, provide strategic solutions, and drive business growth.This is an exciting opportunity to join a fast-growing company that values innovation, teamwork, and customer satisfaction. Key Responsibilities* Analyze customer situations, investigate problems, and provide strategic solutions within our business model* Ensure customers have the most complete and up-to-date information about the status of their orders* Switch tasks as needed based on the current needs of the department* Partner with other departments within and outside of Customer Solutions to support both the customer and the company* Approach escalated customer situations with care and tact, utilizing de-escalation techniques to maintain the relationship and drive towards a resolution* Receive regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine-tune skills and abilities* Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence within and outside the company* Be flexible and adapt to change as we continue to grow as a company* Regularly connect via video for one-on-one meetings as well as team meetings* Continue to invest in your own learning and training to enhance your abilities in the role* Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and email with the goal of an excellent customer experience, enhanced customer loyalty, and increased business salesWhat We're Looking For* Ability to communicate via phone, chat, and email in a fast-paced environment* Ability to manage multiple priorities and tasks at one time* Ability to understand and adapt to a variety of personalities and communication styles both inside and outside of the company* Ability to work on a team and independently* Ability to follow through and meet deadlines* Demonstrated ability to think critically and solve complex problems efficiently and effectively* An internal drive to succeed and a desire to learn and grow* A concern for helping others and doing the right thing by them* Innovation and the ability to challenge the status quoQualifications* At least 1 year of customer-facing experience or a college degree required* Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required* Excellent verbal and written communication skills; conversational fluency in English required* 40 Words Per Minute (WPM) typing speed required* Consistent 75mbps download/10mbps upload internet speeds are required* The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period* The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding periodPhysical Demands* Work is performed while sitting and/or standing for at least 8 hours each day* Requires the ability to communicate effectively using speech, vision, and hearing* Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer* Requires the ability to work at a computer for extended periods of timeWhat We Offer* A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more* Opportunities for growth and professional development* In-depth training on our varying selection of products and the services we offer* Opportunities to collaborate and connect virtually across teams and departments* Full-time training staff* 60-day training period* The essential computer equipment required to perform the job* Continuous support through various trainings and available mentorships* A focus on work/life balanceRemote Work Qualifications* Access to a reliable and secure high-speed internet connection.Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks. * Access to a home router and modem. * A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible). * A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.* The desire and ability to work and communicate with other team members via chat, webcam, etc. * Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only. If you're ready to take your customer service skills to the next level and join a dynamic team that values innovation and customer satisfaction, we invite you to apply for the Customer Solutions Specialist position at blithequark.