Senior Associate, Customer Experience – Driving Industry-Leading Customer Experience Initiatives at blithequark

Are you a strategic and operationally-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! blithequark is seeking a talentedSenior Associate, Customer Experience to and drive industry-leading customer experience initiatives for our DashPass subscribers and most loyal customers. About the TeamAs one of blithequark's core operations teams, Customer Experience plays a vital role in ensuring that when there are bumps in the last mile, there's always someone there to help make things right.Our team designs, manages, and operates blithequark's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible. We're a dynamic and collaborative team that's passionate about making a difference in the lives of our customers. About the RoleAs aSenior Associate, Customer Experience, you will report into our Consumer Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives.This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life. You'll be responsible for:* Partnering with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our customers* Producing, digging into, and using data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience* Accomplishing your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving, and measuring results* Partnering with support and company-level leadership to guide priority projectsYou're Excited AboutThis Opportunity Because...* You're organized. You thrive in creating structure out of nothing. * You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking. * You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams. * You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel. * You're persuasive. You are an effective communicator, speaking as if you're right and listening as if you're wrong.You meet people on their level. * You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow. * You're relentless. You do what it takes to win, no matter what. * You have 4+ years of experience. You've succeeded in a competitive or challenging environment. We're Excited About You Because... * You're a strategic thinker with a passion for delivering exceptional customer experiences. * You're a problem-solver who thrives in fast-paced environments. * You're an effective communicator who can partner with cross-functional teams to drive results.* You're a data-driven decision-maker who can analyze complex data sets to inform your recommendations. * You're a team player who is committed to delivering outstanding results in a collaborative environment. What We Offer* A competitive salary range of $74,800-$110,000 USD, depending on location and experience. * Opportunities for equity grants to help you grow your wealth. * A comprehensive benefits package, including a 401(k) plan with employer matching, paid time off, paid sick leave, and a wellness benefit.* Medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program. * A commuter benefit match to help you get to work. * A comprehensive parental leave policy, including 16 weeks of paid parental leave. * A commitment to diversity and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all employees. About blithequarkAt blithequark, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers.We're a technology and logistics company that started with door-to-door delivery, and we're looking for team members who can help us go from a company that's known for delivering food to a company that people turn to for any and all goods. If you're a motivated and strategic individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates.We are committed to creating a workplace that's welcoming and inclusive for all employees, regardless of their background, experience, or perspective. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. AccommodationsIf you need any accommodations during the application or interview process, please inform your recruiting contact upon initial connection. We're committed to providing a fair and inclusive hiring process for all candidates.