Experienced Customer Service Representative – Athens Office

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join the dynamic team at blithequark as an Experienced Customer Service Representative in our Athens office. At blithequark, we're committed to revolutionizing the way we shop and interact with customers. Our Customer Service Representatives play a vital role in making this vision a reality by providing personalized solutions to customers with post-order issues, such as shipping inquiries, returns, and replacements.As a key member of our team, you'll have the opportunity to make a real impact on our customers' lives while working in a collaborative and supportive environment. About blithequarkblithequark is a leading e-commerce company that's changing the way people shop and interact with brands. We're passionate about delivering exceptional customer experiences and creating a culture of innovation and collaboration. Our team is made up of talented individuals from diverse backgrounds who share a common goal: to make a difference in the lives of our customers.ResponsibilitiesAs an Experienced Customer Service Representative at blithequark, you'll be responsible for:* Demonstrating reliability by maintaining attendance and punctuality for full shifts* Handling a high volume of contacts, managing approximately 50-60 phone calls per shift in a fast-paced environment* Meeting high performance metrics for customer satisfaction and service efficiency* Engaging professionally with customers through inbound calls, chats, and emails, addressing various topics such as returns and order status* Listening actively to understand customer concerns and providing empathetic responses* De-escalating customer concerns using conflict management skills while maintaining professionalism* Problem-solving by providing tailored solutions to customer issues without relying on pre-populated scripts* Being tech-savvy and multitasking effectively across multiple tools and screens to assist customers efficiently* Identifying and escalating systemic issues to improve customer service processesRequirementsTo be successful in this role, you'll need:* To be at least 18 years of age* A High School Diploma, GED, or equivalent* The ability to read, write, and understand both Spanish and English* Familiarity with Windows Operating Systems or equivalent* Completion of mandatory training is required without exceptionsNice-to-havesWhile not mandatory, experience in a customer service role is preferred, as is familiarity with e-commerce platforms or retail environments.BenefitsAs a valued member of our team, you'll enjoy a range of benefits, including:* Health, Vision, and Dental Insurances starting on Day 1* 401(k) with company match up to 4%* Paid Time Off (PTO) accruing immediately* 7 Paid Federal Holidays and 1 Floating Holiday* Paid/Unpaid Parental Leave options available* Eligible Tuition Reimbursement up to $5,250* blithequark Employee Discount* Volunteer Day for Community Service (Paid Day Off)Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their skills.As a Customer Service Representative, you'll have access to a range of training and development opportunities, including:* Ongoing training and coaching to help you excel in your role* Opportunities to take on new challenges and responsibilities* Access to our comprehensive benefits package, including health insurance, 401(k) matching, and paid time off* A dynamic and supportive work environment that encourages collaboration and innovationWork Environment and Company CultureOur Athens office is a vibrant and dynamic space that's designed to inspire creativity and collaboration.As a Customer Service Representative, you'll work in a fast-paced environment where no two interactions are ever the same. You'll be part of a talented team that's passionate about delivering exceptional customer experiences and making a real impact on our customers' lives. If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you!Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity.