Remote Customer Care & Revenue Manager – North America at blithequark

Are you a customer-centric revenue management expert with a passion for the hospitality industry? Do you thrive in a dynamic environment where creativity, problem-solving, and innovation are encouraged? If so, we invite you to join blithequark as aRemote Customer Care & Revenue Manager – North America. As a trusted advisor to our clients in Northern America, you will play a pivotal role in helping them optimize their revenue management strategies and fully leverage our platform. About blithequarkFounded in 2017, blithequark is dedicated to helping hoteliers around the globe achieve optimal pricing.We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in! Our powerful solution enables hotels to set the right prices in just seconds, thanks to our state-of-the-art algorithm that analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates. Our ImpactWith customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—blithequark has made a meaningful impact in the hospitality industry, and our clients love the results.We are now excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation. Your RoleAs a Customer Care & Revenue Manager at blithequark, you will be the trusted advisor to our clients in Northern America, helping them optimize their revenue management strategies and fully leverage our platform. Your expertise will drive customer success, ensuring clients not only meet their goals but exceed them, while you collaborate with our product team to shape the future of our system.Key Responsibilities* Provide exceptional customer care and support to clients in Northern America, ensuring their revenue management strategies are optimized and they fully leverage our platform. * Analyze client data and market trends to recommend pricing strategies that enhance revenue and improve booking rates. * Collaborate with our product team to shape the future of our system and ensure it meets the evolving needs of our clients. * Develop and maintain strong relationships with clients, understanding their challenges and goals, and acting as a trusted advisor.* Communicate complex revenue management strategies and system functionalities to clients in a clear and concise manner. * Identify and resolve customer issues promptly, ensuring high levels of customer satisfaction. Requirements* C2-level English proficiency with excellent communication skills. * Currently based in Northern America (East Coast or Central timezone). * A problem solver with a passion for tech, numbers, and innovation. * Prior experience as a Revenue Manager in the Hotel Industry. * Ideally, you hold a degree in business or hospitality.* Strong analytical skills, with the ability to interpret data, assess customer needs, and offer actionable recommendations. * Exceptional communication skills, capable of clearly educating clients on strategies, system functionalities, and best practices. * Calm under pressure, able to manage urgent or challenging client inquiries with professionalism. * A customer-focused mindset, with a deep understanding of the challenges and goals faced by hospitality businesses, acting as a trusted advisor. Benefits* Hybrid Office Model: Work your way!Whether you’re a remote work ninja, love the hustle of the office, or enjoy a mix of both, we empower you to choose the setup that suits you best. * One Team, One Vision, One Goal: We’re in this together! Our team members are laser-focused on our mission, collaborating to make magic happen. It’s no wonder we score a stellar 9.3 from our team members! * Epic Team Gatherings: Every year, we bring our global crew together for a week of networking, brainstorming, and fun. Plus, enjoy regular hangouts in our offices to keep the camaraderie alive.* Growth and Development: We’re all about lifelong learning! Level up your skills with personal and professional development opportunities. You’ll even snag up to three extra days off each year to focus on your growth. *5 Years? 5 Weeks!: Stick with us, and we’ll reward your loyalty. After five years, you’ll earn an incredible five weeks of bonus vacation time to recharge and explore the world. * Birthday Celebrations: It’s your day, so take it off! Celebrate your birthday the way you want, guilt-free. * Flexible Hours: We get it—life happens!We offer flexible working hours to help you balance your work and personal life seamlessly. * Wellbeing Matters:Your mental health is a top priority. Every team member gets access to Headspace, the leading meditation app, to help you cultivate a happier, healthier, and more zen life. Join the blithequark TeamIf you are a customer-centric revenue management expert with a passion for the hospitality industry, we invite you to join our dynamic team at blithequark. and become a part of our mission to help hoteliers around the globe achieve optimal pricing.