Customer Service Representative II – Join the Dynamic Team at blithequark

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a leader in catastrophe-exposed property insurance, as we seek a highly motivated Customer Service Representative II to join our Policy Services team. As a Customer Service Representative II at blithequark, you will be at the forefront of building strong relationships with our customers, producers, and underwriters. You will be responsible for answering policy and billing inquiries, assisting with policy transactions, and providing inter-departmental support. If you're a self-starter with excellent communication skills and a drive to succeed, we want to hear from you. About blithequark blithequark is a dynamic and growing insurance and technology company that offers a unique blend of stability and entrepreneurial spirit. As a leader in catastrophe-exposed property insurance, we have experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. With over 1000 employees working remotely or in-office across nine offices, we offer a collaborative and inclusive work environment that values diversity, equity, and inclusion. Our Policy Services Team Our Policy Services team is the voice of blithequark, and we take our commitment to customer service seriously. We believe that serving our customers is not only fulfilling but also an excellent opportunity to gain insights into the insurance industry. Our Policy Services roles come with built-in career progression paths, and with the industry knowledge you acquire, you will be well-positioned for advancement within the department or across the company. Responsibilities As a Customer Service Representative II at blithequark, your key responsibilities will include: * Answering policy and billing inquiries from producers and policyholders via phone, email, and live chat * Assisting producers with quoting new business and processing policy endorsements and updates * Collaborating with other departments to respond to customer inquiries * Handling and solving producer/policyholder complaints with little or no supervision * Participating in special projects, peer-to-peer training, and providing inter-departmental support Requirements To be successful in this role, you will need: * High school diploma or equivalent * Minimum of 1 year's personal lines experience in an office or call center environment * Excellent written and verbal communication skills * Ability to keep emotions under control when dealing with irate or hostile customers * Ability to multi-task, prioritize, and work in a fast-paced environment * 4-40 Customer Representative License * Ability to satisfy most customer requests * Demonstrated and set professional goals around desire to learn more about the company's products and services in pursuing their career development * Provide assistance to peers and be a knowledgeable resource to the team Preferred Qualifications While not required, we prefer candidates who have: * Self-starter with strong initiative and close attention to detail * Ability to speak Spanish What We Offer As a valued member of our team, you can expect: * Competitive salary and benefits package * Generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more * Opportunities for career growth and advancement within the company * Collaborative and inclusive work environment that values diversity, equity, and inclusion * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools to support your success Why Join blithequark? At blithequark, we believe that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions, and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin. If you're a customer-focused individual with a passion for delivering exceptional service, we want to hear from you. to join our dynamic team at blithequark and take the first step towards a rewarding career in the insurance industry. To apply for this exciting opportunity, please visit our careers page at [blithequark.com/careers]( and. We look forward to hearing from you!