Part Time Remote Customer Service Specialist – Delivering Exceptional Patient Experience at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional patient experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to at blithequark as a Part TimeRemote Customer Service Specialist. As a key member of our Access Center team, you will play a vital role in providing top-notch support to our patients, healthcare providers, and facilities. About blithequarkblithequark is a multi-specialty physician-led organization that is part of the esteemed blithequark HealthCare system.With over 600 doctors and advanced practice providers, we are dedicated to providing access to extraordinary care in over 145 locations across the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for their commitment to excellent patient satisfaction, quality healthcare, and community well-being. Job SummaryAs a Part TimeRemote Customer Service Specialist, you will be responsible for answering a high volume of inbound calls from patients, healthcare providers, and facilities.You will serve as the initial point of contact and liaison between these stakeholders, facilitating patient healthcare needs and ensuring seamless communication. Your expertise in electronic health records, critical thinking, and problem-solving will enable you to navigate complex issues and provide exceptional customer service. Responsibilities* Navigate the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain patient privacy and security as outlined by HIPAA.* Manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations. * Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity. * Research complex issues in the electronic health record and consult/escalate to clinical staff when necessary, utilizing multiple job aids and resources to provide an appropriate level of service.* Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics. * Maintain proficiency in and share knowledge of insurance basics, MyChart, and appointment instructions, documenting and sending messages to providers and clinical staff in the electronic health record for clinical-based needs. * Communicate directly with providers (physicians) to relay pertinent clinical information during after-hours, managing calls within established performance and customer service standards.Minimum Requirements* High School Diploma or GED* 2-5 years of experience in healthcare or customer service* No supervisor experience requiredPreferred Qualifications* Recent healthcare or customer service experience* Experience with electronic health records and HIPAA compliance* Strong critical thinking and problem-solving skills* Excellent communication and customer service skills* Ability to work in a constant state of alertness and in a safe mannerBenefits and Legal StatementAt blithequark, we are committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being.Our comprehensive benefits package includes:* Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date* Disability insurance paid for by blithequark* Pension Plan/403(b) Plan funded by blithequark* 401(k) plan with blithequark match* Tuition Assistance available on first day* BJC Institute for Learning and Development* Health Care and Dependent Care Flexible Spending Accounts* Paid Time Off benefit combines vacation, sick days, holidays, and personal time* Adoption assistanceTo learn more, visit [www.bjctotalrewards.com/Benefits](Work Environment and CultureAs a remote Part Time Customer Service Specialist, you will have the flexibility to work from the comfort of your own home.Our team is dedicated to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration. We value diversity, equity, and inclusion and are committed to creating a workplace that reflects the communities we serve. Compensation and PerksAs a Part TimeRemote Customer Service Specialist, you will receive a competitive hourly rate and benefits package. We also offer a range of perks, including:* Flexible scheduling to accommodate your needs* Opportunities for career growth and advancement* Access to ongoing training and development programs* Recognition and rewards for outstanding performance* A fun and supportive team environmentIf you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.Please visit [ to. Equal Opportunity Employerblithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that reflects the communities we serve and values diversity, equity, and inclusion. Typing Test RequiredAs a Part TimeRemote Customer Service Specialist, you will be required to pass a typing test with a minimum speed of 35 wpm and 90% accuracy. Shift* Monday-Tuesday: 7:30am-4pm* Wednesday-Friday: 9am-1pmNo Weekends or HolidaysAs a Part TimeRemote Customer Service Specialist, you will not be required to work weekends or holidays.28 Hours per WeekThis is a part-time position, requiring 28 hours of work per week. Must Live within 1 Hour of St. Louis, MissouriAs a remote Part Time Customer Service Specialist, you must live within a 1-hour radius of St. Louis, Missouri. We look forward to receiving your application and welcoming you to our team at blithequark!