Job Title: German Speaking Customer Service Administrator ID-2010 – blithequark Store

Job Description: Join the Dynamic Team at blithequark as a German Speaking Customer Service Administrator Are you a highly motivated and customer-focused individual with excellent communication skills in German? Do you have experience working in a fast-paced sales and logistics office environment? If so, we have an exciting opportunity for you to join the dynamic team at blithequark as a German Speaking Customer Service Administrator. About blithequark blithequark is a leading manufacturer based near Scunthorpe, with a strong commitment to delivering exceptional customer service and support. Our team is passionate about providing a seamless experience for our customers, and we're looking for a talented individual to join our customer service team. The Role As a German Speaking Customer Service Administrator, you will be responsible for providing exceptional customer service to our German-speaking customers, ensuring that their queries are resolved efficiently and effectively. Your primary responsibilities will include: * Seamlessly processing customer orders from start to finish, ensuring accuracy at every step * Being the friendly face behind the brand, nurturing relationships with existing customers and warmly welcoming new enquiries * Coordinating with carriers and freight forwarders * Keeping customer files up to date on SAP and related software, maintaining up-to-date product and pricing information Key Responsibilities: * Provide exceptional customer service to German-speaking customers via phone, email, and chat * Process customer orders from start to finish, ensuring accuracy and efficiency * Coordinate with carriers and freight forwarders to ensure timely delivery of goods * Maintain up-to-date customer files on SAP and related software * Provide product and pricing information to customers as required * Work collaboratively with the sales and logistics teams to resolve customer queries and issues Essential Qualifications: * German language proficiency (spoken and written) * Experience working in a fast-paced sales and logistics office environment * Good understanding of the transit of goods from overseas, import and export documentation * Brand ambassador who lives and breathes the company values * Proficient on email, Word, and Excel * Attention to detail * Ability to work in a team environment and provide excellent customer service Preferred Qualifications: * Experience with SAP/SAP S/4 Hana * Previous experience in a customer service or sales role * Knowledge of import and export regulations and procedures Skills and Competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to work collaboratively with the sales and logistics teams * Proficient in Microsoft Office, particularly Excel and Word * Strong attention to detail and organizational skills Career Growth Opportunities and Learning Benefits: * Opportunities for career growth and professional development within the company * Access to training and development programs to enhance your skills and knowledge * Collaborative and supportive work environment * Recognition and rewards for outstanding performance Work Environment and Company Culture: * Our office is located near Scunthorpe, with easy access to public transportation * We offer a collaborative and supportive work environment, with a focus on teamwork and customer satisfaction * We are committed to providing a positive and inclusive work environment, with opportunities for career growth and development Compensation, Perks, and Benefits: * Competitive salary up to £30,000 depending on experience * Comprehensive benefits package, including pension and parking * Opportunities for career growth and professional development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance : If you are a motivated and customer-focused individual with excellent communication skills in German, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Opportunities Employer: blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a positive and inclusive work environment, with opportunities for career growth and development.