Part-time Customer Support Representative – Chat and Online Engagement Specialist for Automotive Industry Clients

Introduction to blithequark Imagine working in a dynamic, relaxed, yet professional environment where technology meets customer service, and the automotive industry converges with innovative online solutions. At blithequark, we're not just looking for a Part-time Customer Support Rep – Chat; we're seeking a highly motivated and tech-savvy individual who can represent our esteemed automotive dealer clients with finesse and turn online conversations into tangible leads. If you're passionate about delivering exceptional customer experiences, thrive in fast-paced environments, and are eager to learn and grow with a forward-thinking company, then this role is tailored for you.About the Role In this engaging and challenging position, you will be the face behind our online chat support, engaging with customers, addressing their inquiries, and providing them with accurate and helpful information about our products and services. Your primary goal will be to convert these interactions into scheduled appointments and leads, directly contributing to our clients' revenue growth. This is an on-site position, offering you the opportunity to work in a collaborative, fun environment with a team of like-minded professionals.Key Responsibilities Manage and respond to a diverse range of customer inquiries via online chat, ensuring timely and professional communication. Provide accurate, up-to-date information about our products and services, addressing customer questions and concerns effectively. Narrow down on appointment details to successfully schedule appointments, ensuring a seamless experience for our clients' customers. Capture and document customer contact information for lead generation purposes, facilitating client review and follow-up.Summarize each interaction based on customer needs, providing valuable insights for our clients to enhance their services and customer engagement strategies. Develop and maintain a comprehensive knowledge base of our evolving products and services, staying abreast of industry trends and updates to deliver informed support. Qualifications and Skills To excel in this role, you should possess a combination of excellent communication skills, both written and verbal, and a positive, professional demeanor.Previous experience in retail customer service or the automotive industry, although preferred, is not necessary, as we provide comprehensive training to ensure your success. Intermediate internet and window-based computer skills are essential, along with the ability to multitask effectively. If you have a background in gaming, you might find your multitasking skills particularly useful in this fast-paced environment. Essential Qualifications Excellent written and verbal communication skills to engage with customers effectively.Ability to adapt to change and thrive in a quick-paced work environment. Must be able to work in 4-hour time blocks daily, with flexibility in scheduling after completing the initial training phase. Able to attend 5 weeks of training, Monday through Friday, from 4 PM to 8 PM, to gain in-depth knowledge of our systems and services. Commitment to working a minimum of 16+ hours per week, with potential for more hours based on performance and business needs. Typing speed of at least 35 WPM, with 40 WPM or higher being preferred for efficient communication.Preferred Qualifications Previous experience in customer-facing roles, particularly in retail or the automotive industry, can be beneficial but is not required. Intermediate to advanced computer skills, with the ability to quickly learn new software and technologies. Experience with multitasking, such as in gaming or similar fast-paced environments, can be advantageous. Career Growth and Learning Benefits At blithequark, we believe in the potential of our team members and are committed to their growth and development.By joining our team, you'll have access to comprehensive training programs designed to enhance your skills and knowledge, not just in customer support but also in the automotive industry and technology. Our goal is to equip you with the tools and insights necessary to excel in your role and pave the way for future career advancements within our organization. Work Environment and Company CultureOur facility in College Station offers a unique blend of professional development opportunities and amenities designed to enhance your work-life balance.Enjoy complimentary breakfast and lunch at our onsite dining facility, stay active with our fitness center, or take advantage of our onsite medical center for convenience. We also encourage teamwork and camaraderie through sports and social leagues, as well as volunteering initiatives, fostering a sense of community and social responsibility. Compensation, Perks, and Benefits At blithequark, we recognize the value of our team members and strive to offer a competitive compensation package, along with a range of perks and benefits.From flexible scheduling after your initial training period to the opportunity to be part of a dynamic and growing industry, we aim to provide a rewarding and supportive work environment. Our commitment to a healthy lifestyle is reflected in our non-smoking environment, and we proudly uphold the principles of equal opportunity employment, welcoming diversity and promoting inclusivity. Conclusion If you're ready to embark on a challenging yet rewarding career path, where your skills in customer support and technology can shine, we invite you to apply for the Part-time Customer Support Rep – Chat position at blithequark.This role offers not just a job but an opportunity to grow professionally, contribute to the success of our clients, and be part of a vibrant team that values innovation, customer satisfaction, and teamwork. and take the first step towards an exciting and fulfilling career with blithequark.