Experienced Bilingual Remote Customer Service Representative - Paid Training and Career Growth Opportunities

Introduction to blithequark At blithequark, we have been reimagining the future of connectivity for over 40 years, with a business reach that spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products. Our mission is to build America's First Smart Network, and we are committed to providing exceptional customer experiences. With a portfolio of brands that include EchoStar, Hughes, blithequark TV, Sling TV, Boost Mobile, and Gen Mobile, we are a leader in the industry.AboutOur Customer Experience TeamOur customer experience team is at the heart of our business, and we prioritize customer satisfaction above all else. For over 42 years, we have been tuned in to the needs of our customers, and it's why we've earned the J.D. Power accolade of being #1 in overall Customer Satisfaction six years in a row. As a Customer Experience Representative, you will be part of a team that excels at simplifying lives and helping communities get the most from their TV experience.Job Duties and Responsibilities As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions, including promoting products and services to our new and existing customers. You will provide solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country, this is the perfect role for you. Provide exceptional customer service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.Promote products and services to our new and existing customers, ensuring they get the most value and enjoyment from their blithequark experience. Work with customers to troubleshoot technical issues, providing solutions and escalating complex issues to senior team members when necessary. Meet and exceed customer satisfaction targets, ensuring that every customer interaction is positive and productive. Collaborate with other teams, including sales and technical support, to ensure that customer issues are resolved efficiently and effectively.Requirements and Qualifications To be successful in this role, you will need to be bilingual, speaking both Spanish and English fluently. You will also need to have: High school diploma, GED, or equivalent experience. Six months of related customer service and troubleshooting experience and/or training. An openness to being coachable and a desire to learn new techniques. Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions. Ability to be on camera during all video meetings.Superb attendance and open availability to work between the hours of 6 AM to 10 PM MT, as well as weekends and holidays. Flexibility with schedule changes every 12-15 weeks. Tech savviness, with the ability to smoothly operate multiple windows and tabs while simultaneously providing exceptional customer service. Work Environment and Company Culture At blithequark, we understand that modern employees may need to operate fast on their feet and out of the office. That's why we offer the opportunity to work from home, providing you with the flexibility and autonomy to perform a professional workday from the comfort of your own home.We also provide all the necessary equipment, including a PC tower, monitors, and accessories, to ensure that you have everything you need to succeed in your role. Our company culture is built on a foundation of diversity, inclusion, and respect. We celebrate and embrace the unique perspectives and experiences of our employees, and we are committed to creating a work environment that is welcoming and supportive to all. With a range of employee resource groups and benefits, including medical, dental, and vision insurance, PTO, and paid sick time, we are dedicated to helping our employees thrive both in and out of the office.Compensation and Benefits We offer a competitive salary range of $15.00 per hour, with a language differential of $0.50 per hour for bilingual employees. We also provide a range of benefits, including: Extensive benefits package, including medical, dental, and vision insurance. PTO and paid sick time. 401(k) investments with company-matched funds. Tuition reimbursement. 330 free channels, including premiums. $5 monthly Sling Blue and Orange service. $10 credit per line (up to 5) for Boost Mobile. Heavily discounted blithequark, Sling, and Boost Mobile services.Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. With defined career ladders and extensive opportunities for upward mobility, we provide our employees with the tools and support they need to succeed. Whether you're looking to move into a leadership role or specialize in a particular area of the business, we have a range of career paths and training programs to help you achieve your goals. Conclusion If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for our Customer Experience Representative position.With a competitive salary, extensive benefits package, and opportunities for career growth and development, this is a unique opportunity to join a leading company in the industry and make a real difference in the lives of our customers. and take the first step towards a rewarding and fulfilling career with blithequark!