Part-Time Customer Service Representative – Spotted Lanternfly Expert

Are you passionate about delivering exceptional customer service and making a positive impact on your community? Do you have a knack for building strong relationships with diverse populations and a willingness to learn about entomology? If so, we invite you to join the blithequark team as a Part-Time Customer Service Representative – Spotted Lanternfly Expert. In this role, you will be part of a dynamic team dedicated to responding to the Spotted Lanternfly (SLF) quarantine and providing top-notch support to external stakeholders.About blithequarkblithequark is a world-renowned institution committed to advancing knowledge and making a positive impact on society. As a leading research university, we pride ourselves on fostering a culture of inclusion, diversity, and excellence. Our values of Integrity, Respect, Responsibility, Discovery, Excellence, and Community guide our actions and decisions, and we strive to create an environment where everyone can thrive. Job SummaryAs a Part-Time Customer Service Representative – Spotted Lanternfly Expert, you will serve as a first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or seeking additional information and resources.You will be responsible for maintaining the overall operation and professional image of the customer-focused call center, responding to customer inquiries, and providing assistance with problem resolution. You will also work closely with the college SLF call center manager to meet stakeholder needs and develop working-level knowledge of Spotted Lanternfly. Key Responsibilities* Serve as a first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or seeking additional information and resources* Respond and refer customer questions and/or needs, provide appropriate response/service for situation; and refer to other department(s)/unit(s) when necessary* Correspond with a diverse customer base by phone, video conference, email, or regular mail* Investigate unusual situations or concerns and assist in problem resolution* Operate various equipment and computer systems, including proficiency with bolthires Word and Excel* Assist with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture* Ensure quality of all call center services* Engage with diverse populations, meeting audience needs through the call center and referencing additional resources, including faculty, extension educators, and online tools (fact sheets, LearnNow videos, and short courses)Essential Qualifications* Excellent verbal and written communications skills in English, and valued in Spanish* Excellent interpersonal skills, with the ability to build effective working relationships with colleagues and clientele* Ability to work as an active member of a team* Very organized and able to work with a sense of urgency to meet the expectations of concerned citizens* Ability to develop working-level knowledge of Spotted Lanternfly* Proficiency with bolthires Word and ExcelPreferred Qualifications* Experience in customer service, call center, sales, client management, information technology, and/or an understanding of basic entomology* Familiarity with Spotted Lanternfly and its impact on communities* Experience working with diverse populations and cultures* Ability to work in a fast-paced environment with multiple priorities and deadlinesSkills and Competencies* Excellent communication and interpersonal skills* Ability to work effectively in a team environment* Strong problem-solving and analytical skills* Ability to adapt to changing priorities and deadlines* Proficiency with bolthires Office Suite (Word, Excel, Outlook)* Familiarity with customer relationship management (CRM) software* Ability to learn and apply new knowledge and skills quicklyCareer Growth Opportunities and Learning BenefitsAs a Part-Time Customer Service Representative – Spotted Lanternfly Expert, you will have the opportunity to develop your skills and knowledge in customer service, communication, and problem-solving.You will also have access to training and development programs to help you grow in your career. Our team is committed to supporting your professional growth and development, and we offer a range of benefits and resources to help you succeed. Work Environment and Company Cultureblithequark is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a culture that is welcoming and supportive of all employees, and we strive to foster a sense of community and belonging among our team members.Our work environment is fast-paced and challenging, but we also prioritize work-life balance and offer a range of benefits and resources to support your well-being. Compensation, Perks, and BenefitsAs a Part-Time Customer Service Representative – Spotted Lanternfly Expert, you will receive a competitive hourly rate and a range of benefits and perks, including:* Competitive hourly rate* Paid training and development opportunities* Access to a range of benefits and resources, including health insurance, retirement plans, and employee assistance programs* Opportunities for career growth and advancement* A dynamic and inclusive work environment that values diversity, equity, and inclusionIf you are passionate about delivering exceptional customer service and making a positive impact on your community, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, through our online application system. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact us at 814-865-1473.Notice to Out of State ApplicantsPlease note that approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at blithequark, please see our Notice to Out of State Applicants. Penn State Policiesblithequark is committed to providing a safe and inclusive work environment for all employees. We have a range of policies and procedures in place to support this commitment, including our policies on diversity, equity, and inclusion, as well as our policies on harassment and bullying.Please review our policies and procedures carefully before applying for this position. Copyright InformationCopyright 2023 blithequark. All rights reserved. HotlinesIf you have any questions or concerns about this position or the application process, please do not hesitate to contact us at 814-865-1473.