Experienced Home-Based Bookkeeper/Customer Service Representative – Travel Industry Support

Are you a highly organized and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and have a knack for managing multiple tasks efficiently? If so, we invite you to join our dynamic team at blithequark as a Home-Based Bookkeeper/Customer Service Representative. At blithequark, we're dedicated to providing our clients with a seamless and enjoyable travel experience. As a key member of our team, you'll play a vital role in ensuring our clients' needs are met with precision, care, and attention to detail.With a focus on scheduling, data entry, administrative tasks, and customer service, this role requires someone who is tech-savvy, organized, and possesses excellent communication skills. About blithequarkblithequark is a leading provider of travel-related services, committed to delivering exceptional experiences for our clients. Our team is passionate about innovation, teamwork, and customer satisfaction, and we're always looking for talented individuals who share our values. As a remote team, we offer the flexibility and work-life balance that comes with working from home, while still providing opportunities for growth, development, and collaboration.Key ResponsibilitiesAs a Home-Based Bookkeeper/Customer Service Representative, your key responsibilities will include:* Scheduling & Calendar Management: Coordinate and schedule appointments, meetings, and travel arrangements for executives and clients, ensuring calendars are up-to-date and free of scheduling conflicts. * Data Entry & Database Management: Accurately enter and update client information, travel details, and logistical data into our systems, ensuring all records are kept up-to-date and easily accessible.* Client Support & Communication: Provide top-tier customer service via email, phone, and chat, assisting clients with inquiries about their travel itineraries, changes to bookings, and other related services. * Travel Assistance: Help clients with simple travel-related tasks such as booking accommodations, flights, car rentals, and suggesting dining or leisure options based on preferences. * Travel Documentation: Prepare and send clients the necessary travel documentation, including itineraries, tickets, confirmation emails, and other related materials.* Problem Resolution: Address customer concerns or issues promptly and professionally, ensuring the client's experience remains positive and smooth. * Task Coordination: Assist with day-to-day administrative tasks, such as preparing reports, organizing meetings, and managing internal communications between teams. * Follow-Up: Check in with clients post-trip to gather feedback on their experience and assist with any follow-up needs or changes for future trips. BenefitsAs a valued member of our team, you'll enjoy:* Competitive Pay: A competitive salary based on experience, ensuring you're fairly compensated for your skills and expertise.* Flexible Schedule: Enjoy the benefits of working remotely with flexible hours to support your work-life balance. * Growth Opportunities: Opportunity to grow within a dynamic company and take on new responsibilities, helping you develop your skills and career. * Training & Development: Ongoing professional development and training to help you succeed in your role and advance your career. * Collaborative Team: Be part of a supportive, remote team that values communication, teamwork, and innovation, providing a positive and inclusive work environment.Essential QualificationsTo succeed in this role, you'll need:* Experience: Experience in administrative, assistant, or customer service roles, with a focus on travel-related tasks or data entry. * Tech-Savvy: Proficiency with office software (bolthires Office, bolthires Suite) and familiarity with customer service platforms, project management tools, and databases. * Organized & Detail-Oriented: Strong ability to manage multiple tasks simultaneously with a keen attention to detail, ensuring accuracy and efficiency.* Excellent Communication Skills: Clear and professional written and verbal communication, with the ability to effectively communicate with clients and team members across various platforms. * Problem-Solving Skills: Ability to think on your feet and resolve issues efficiently and professionally, ensuring customer satisfaction. * Customer Service Focus: A passion for providing exceptional service and going above and beyond to meet client needs. * Remote WorkExperience: Previous remote work experience is preferred, with the ability to manage your time and tasks independently.What We OfferAt blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, development, and collaboration. As a Home-Based Bookkeeper/Customer Service Representative, you'll have the opportunity to:* Work from the comfort of your own home, with flexible hours to support your work-life balance. * Develop your skills and expertise in a dynamic and fast-paced environment. * Collaborate with a supportive and remote team that values communication, teamwork, and innovation.* Enjoy ongoing professional development and training to help you succeed in your role and advance your career. * Take on new responsibilities and grow within a dynamic company. If you're a highly organized and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you!