Customer Service Representative - Luxury Retail (Remote) at blithequark

Unlock Your Career Potential with blithequark! as a Customer Service Representative - Luxury Retail, working remotely in the USA. Enjoy the flexibility and freedom of a remote role while making a difference in the lives of luxury retail customers. We're offering a competitive salary and a comprehensive benefits package to attract top talent. At blithequark, we're dedicated to bringing humanity to business. As a Customer Service Representative - Luxury Retail, you'll be part of an award-winning team that's passionate about delivering exceptional customer experiences. Our Great Place to Work certification in the United States is a testament to our amazing culture, team, and purpose. About blithequark We're a global company that's all about making customers happy. Since our inception, we've helped iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences powered by humanity and technology. Our commitment to innovation, customer satisfaction, and employee growth has made us a leader in the industry. Job Summary As a Customer Service Representative - Luxury Retail, you'll provide personalized support to customers of an iconic global luxury retail brand. You'll utilize your fashion sense and exceptional service skills to help customers shop, resolve questions about their orders, and address issues with white-glove treatment. Responsibilities • Answer incoming communications from customers in a timely and professional manner • Conduct research to provide answers and resolve customer issues with a focus on delivering exceptional customer experiences • Make recommendations on products or services to close sales and drive customer satisfaction • Collaborate with internal teams to resolve complex customer issues and provide seamless support • Stay up-to-date on product knowledge and brand information to provide accurate and informed responses • Utilize technology and tools to streamline processes and improve efficiency • Participate in training and development programs to enhance skills and knowledge Requirements • Appreciation for high fashion brands and haute couture, with a passion for delivering exceptional customer experiences • 1 year or more of customer service experience, with a focus on luxury retail or a related industry • 1 year or more post-secondary education OR 2 years equivalent work experience • Problem-solving skills for mid-to-high level customer service issues, with the ability to think critically and outside the box • Computer experience and high-speed internet (> 15 mbps) to ensure seamless communication and productivity • Headset (USB wired or compatible) and a reliable smartphone or device running iOS or Android • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues What We Offer • Base wage starting at $16 per hour plus performance bonus opportunities to recognize and reward outstanding performance • Comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives to support your overall well-being • Supportive career and professional development, with access to training and coaching programs to enhance your skills and knowledge • Inclusive culture and community-minded organization, with a focus on diversity, equity, and inclusion • Global team of curious lifelong learners guided by our company values, with opportunities to collaborate and learn from colleagues around the world A Bit More About Your Role At blithequark, we're committed to ensuring your success throughout your career. From training to individualized coaching and thousands of free courses, we're invested in your growth. Our community is here for you as one dynamic, global family. Work Environment and Culture As a remote Customer Service Representative - Luxury Retail, you'll have the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection and a quiet workspace. Our team is collaborative and supportive, with regular virtual meetings and check-ins to ensure seamless communication and productivity. We're a culture that values work-life balance, diversity, and inclusion, and we're committed to creating a positive and inclusive work environment for all employees. Compensation and Benefits We offer a competitive salary and comprehensive benefits package to attract top talent. Our benefits include: • Base wage starting at $16 per hour • Performance bonus opportunities to recognize and reward outstanding performance • Comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives • Supportive career and professional development, with access to training and coaching programs to enhance your skills and knowledge • Inclusive culture and community-minded organization, with a focus on diversity, equity, and inclusion If you're passionate about delivering exceptional customer experiences and have a flair for luxury retail, we want to hear from you! to as a Customer Service Representative - Luxury Retail and take the first step towards a rewarding and challenging career with blithequark.