Experienced Customer Service Representative – Remote Part-Time Position at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to on a part-time basis. As a key member of our National Campaigns Unit, you will play a vital role in providing shareholder communications for public companies, ensuring that our internal clients receive top-notch support. About blithequarkblithequark is a leading provider of innovative solutions and services, empowering clients to drive transformation and growth.With a team of 80,000 strong, we work with over 6,000 clients across North America, Europe, and Asia, including 80% of the Fortune 500. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we collaborate with progressive leaders to drive meaningful change. Our commitment to diversity, equity, and inclusion is unwavering, and we strive to create a workplace where everyone feels valued, respected, and empowered to succeed. Job SummaryAs a Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to shareholders, responding to inbound and outbound calls, and ensuring that our internal clients receive timely and accurate information.Your primary objective will be to direct shareholders to where they can vote on the Board of Directors, promoting a positive and transparent experience. Key Responsibilities* Provide exceptional customer service to shareholders via phone, email, and chat* Respond to inbound and outbound calls, ensuring that all queries are addressed promptly and professionally* Direct shareholders to where they can vote on the Board of Directors, promoting a positive and transparent experience* Collaborate with internal clients to ensure that their needs are met and exceeded* Utilize bolthires Office to manage and track customer interactions, ensuring that all information is accurate and up-to-date* Participate in training and development programs to enhance your skills and knowledgeEssential Qualifications* High School Diploma or equivalent required* 6 months+ years of customer service, data entry, or related experience* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment with multiple priorities* Strong problem-solving and analytical skills* Proficiency in bolthires Office, including Excel, Word, and OutlookPreferred Qualifications* Experience in a similar customer service role, preferably in a remote or virtual environment* Familiarity with shareholder communications and voting processes* Strong knowledge of grammar and English language skills* Ability to work independently with minimal supervision* Strong time management and organizational skillsSkills and Competencies* Excellent customer service skills, with a focus on delivering exceptional experiences* Strong communication and interpersonal skills, with the ability to work with diverse stakeholders* Ability to work in a fast-paced environment with multiple priorities* Strong problem-solving and analytical skills, with the ability to think critically and creatively* Proficiency in bolthires Office, including Excel, Word, and Outlook* Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlinesCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As a Customer Service Representative, you will have access to a range of training and development programs, including:* Ongoing training and coaching to enhance your skills and knowledge* Opportunities for career advancement and professional growth* Access to a range of benefits, including medical, dental, and vision insurance, as well as a 401(k) retirement plan* A dynamic and supportive work environment, with a focus on collaboration and teamworkWork Environment and Company CultureAs a remote part-time employee, you will have the flexibility to work from home and manage your schedule to meet the needs of our internal clients.Our company culture is built on a foundation of diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels valued, respected, and empowered to succeed. Compensation, Perks, and BenefitsAs a Customer Service Representative at blithequark, you will receive a competitive hourly rate of $20.00 per hour. In addition to your hourly rate, you will also be eligible for a range of benefits, including:* Medical, dental, and vision insurance* Critical Illness, Accident, and Hospital insurance* 401(k) retirement plan with pre-tax and Roth post-tax contributions available* Life Insurance (Voluntary Life & AD&D for the employee and dependents)* Short and long-term disability insurance* Health Spending Account (HSA)* Transportation benefits* Employee Assistance Program* Time Off/Leave (PTO, Vacation or Sick Leave)If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, by February 21, 2025. We look forward to hearing from you!