Part-Time Customer Service Representative – Remote Work Opportunity with blithequark, Delivering Exceptional Support in Healthcare Transportation Services

Introduction to blithequark and the Role At blithequark, we are committed to providing top-notch healthcare transportation services to our partners and members. As a leader in the industry, we understand the importance of exceptional customer service in ensuring the well-being and satisfaction of our members. We are now seeking a highly skilled and compassionate Part-Time Customer Service Representative to, working from the comfort of their own home. This role offers a unique opportunity to make a positive impact on people's lives while enjoying the flexibility and convenience of remote work.Job Summary As a Customer Service Representative at blithequark, you will be responsible for providing prompt, courteous, and professional support to our health plan partners and members. Your primary focus will be addressing inquiries about our transportation services, resolving issues, and ensuring that our members receive the highest level of care and attention. To excel in this role, you must possess excellent communication skills, empathy, patience, and attention to detail, both during data entry and when interacting with members.Key Responsibilities Handle inbound calls from health plan members and representatives regarding transportation services offered through our health plan, providing timely and effective solutions to their queries and concerns. Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after-call survey, to ensure that our service standards are consistently met or exceeded. Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI), maintaining the highest level of confidentiality and integrity.Escalate transportation and customer service concerns to the contact center leadership team, ensuring that issues are addressed promptly and efficiently. Requirements for Success To be considered for this role, you must have a minimum of 6 months of inbound Contact Center experience or transferable healthcare experience. Spanish fluency is a significant plus, as it will enable you to communicate effectively with a broader range of members. You must also have a High School degree or equivalent and be able to sit for 8 hours or more a day wearing a headset.Additionally, you must have a secure, quiet, distraction-free workspace without any conflicting responsibilities during scheduled work shifts. This means that you should not have any other obligations, such as caring for family members, that could interfere with your work. Your workspace should also have a reliable internet connection with a download speed of 80 to 100-mbps and an upload speed of 12 to 20-mbps. In terms of skills, you should have excellent written, communication, and data entry skills, as well as moderate experience in bolthires Teams, Outlook, and Word.The ability to adapt to high and fast-paced call volumes is also essential, as you will be working in a dynamic environment where priorities can shift quickly. Essential Qualifications Minimum 6 months of inbound Contact Center experience or transferable healthcare experience. High School degree or equivalent. Excellent written, communication, and data entry skills. Moderate experience in bolthires Teams, Outlook, and Word. Ability to sit for 8 hours or more a day wearing a headset. Secure, quiet, distraction-free workspace with a reliable internet connection.Preferred Qualifications Spanish fluency. Previous experience in healthcare or a related field. Experience with customer relationship management (CRM) software. Certification in customer service or a related field. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, ongoing coaching, and performance feedback to help you excel in your role.You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow and develop in your career. Work Environment and Company CultureOur company culture is built on a foundation of respect, empathy, and compassion. We believe in creating a work environment that is supportive, inclusive, and empowering, where every employee feels valued and appreciated. As a remote worker, you will be part of a virtual team that is connected by a shared passion for delivering exceptional customer service and making a positive impact on people's lives.Compensation, Perks, and Benefits We offer a competitive compensation package, including a hourly rate, benefits, and opportunities for professional growth and development. You will also have access to a range of perks, including flexible scheduling, remote work opportunities, and a comprehensive training program to help you succeed in your role. Conclusion If you are a motivated, compassionate, and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to at blithequark.As a Part-Time Customer Service Representative, you will have the chance to make a real difference in the lives of our members, while enjoying the flexibility and convenience of remote work. Don't miss out on this opportunity to take your career to the next level and !