Experienced Full Stack Customer Technical Support Representative – Remote Home Security and Automation Support

Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! blithequark is seeking a highly skilled and motivated Customer Technical Support Representative to of dedicated professionals who are committed to helping save lives for a living. About blithequark blithequark has been a leader in the home security and automation industry since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. At blithequark, we're not just about providing security solutions – we're about making a real impact in people's lives. Job Summary As a Customer Technical Support Representative, you will play a critical role in providing exceptional customer experiences by troubleshooting technical issues, resolving customer complaints, and delivering personalized support to our residential and small business customers. You will work in a dynamic, collaborative environment, using your problem-solving skills, technical expertise, and customer service skills to make a real difference in people's lives. Responsibilities * Provide technical assistance and customer education to customers via phone, email, or chat, resolving technical issues and answering questions related to alarm systems and home automation * Troubleshoot customer technical issues using guided workflows, walking customers through step-by-step resolutions to solve their issues * Present our Virtual Service Call process to customers, saving them time and money by resolving issues remotely * Assist customers with scheduling onsite technician visits, positively positioning virtual and self-serve options * Provide excellent customer interactions and experiences by using empathy, soft skills, and connecting with customers * Work independently in a fast-paced, constantly changing environment, multitasking across multiple systems and applications * Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and average handle time * Participate in ongoing performance improvements and technological enhancements, being fluid with changes and receptive to feedback * Maintain a distraction-free workspace, adhering to company standards for equipment, internet bandwidth, and work environment What's in it for you? * You'll play an important role in saving lives for a living, making a real impact in people's lives * blithequark will provide all necessary equipment and resources to allow you to be successful in your role, including paid on-the-job training * Enjoy great, highly competitive pay, paid time off, pet insurance, and other compensation perks, including a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off * Take advantage of tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more * Pursue exciting opportunities across the blithequark family, exploring new challenges and growth opportunities Qualifications/Requirements * High school diploma or equivalent * Troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions * Strong organizational skills, with the ability to multitask, prioritize tasks, and work independently * Excellent communication skills (both verbal and written), with the ability to empathize and connect with customers * Ability to type at least 35 wpm, with intermediate knowledge of computer applications * Demonstrated proficient problem-solving and customer de-escalation skills, with a minimum of one year of customer service experience Experience * Minimum of one year of customer service experience required * Technical experience is a plus, but not required Skills * Excellent communication skills * Ability to type at least 35 wpm * Intermediate knowledge of computer applications * Strong organizational skills * Ability to multitask with ease, effectively prioritize tasks, and be a self-starter Pay and Benefits Disclosure The starting hourly rate for this position is $17.00 per hour, with incremental increases of $0.50 every 30 days until the rate of $20.00 is reached after 180 days of employment. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year, with an increased accrual rate after their first year. About the Team At blithequark, we're a team of dedicated professionals who are passionate about delivering exceptional customer experiences. We're committed to making a real impact in people's lives, and we're looking for like-minded individuals to. If you're a problem-solver with a passion for customer service, we want to hear from you! If you're ready to take your career to the next level and make a real impact in people's lives, ! We're an equal opportunities employer, and we welcome applications from diverse candidates. Please apply including your resume and a cover letter, to. The anticipated end date for application submission is August 25, 2025, with a scheduled start date of September 29, 2025.