Junior Tech Support Specialist (24/7 Live-Chat Team) for blithequark

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark, a leading innovator in mobile and online banking technology, is seeking a talented Junior Tech Support Specialist to join our 24/7 live-chat team. As a Junior Tech Support Specialist at blithequark, you will be part of a collaborative and supportive team that is dedicated to providing top-notch technical support to our clients. You will work directly with our clients, support end-users with technical questions about our products, and collaborate with a technical team remotely. This is an exciting entry-level opportunity to grow your skills and knowledge in a dynamic and innovative company. About blithequark blithequark is a pioneering force in mobile and online banking technology, committed to delivering cutting-edge solutions that empower individuals and businesses to manage their financial lives with ease. Our team of experts is passionate about creating seamless, intuitive experiences that exceed our clients' expectations. As a Junior Tech Support Specialist, you will be part of a team that is shaping the future of banking technology. Working Schedule and Hours Our team operates on a Monday-to-Friday schedule, with working hours from 11 am to 7 pm US EST (New York time zone). This allows for a healthy work-life balance and provides ample opportunities for personal and professional growth. Primary Responsibilities As a Junior Tech Support Specialist, your primary responsibilities will include: *In-depth understanding of our banking software and apps: You will be expected to develop a comprehensive understanding of our mobile and online banking products, including their features, functionalities, and technical requirements. *Coordinating with software technicians, technical support, and developers: You will work closely with our technical teams to troubleshoot and resolve issues, and to develop new solutions that meet our clients' needs. *Examining technical logs to troubleshoot and resolve issues: You will analyze technical logs to identify and resolve issues encountered during 24/7 client support projects. *Handling technical processes and explaining them to less-technical people: You will be able to communicate complex technical concepts in a clear and concise manner, making you an excellent ambassador for our company. Requirements To succeed in this role, you will need to possess the following skills and qualifications: *Excellent written and spoken English: You will be expected to communicate effectively with our clients and colleagues, both in writing and in person. *Ability to establish good working relationships with customers: You will be the face of our company, providing exceptional customer service and support. *Solid troubleshooting ability: You will be able to analyze complex technical issues and develop effective solutions. *Ability to learn technical skills quickly: You will be expected to learn and adapt to new technologies and processes rapidly. *In-depth learning and understanding of our mobile and online banking products: You will be expected to develop a comprehensive understanding of our products and their technical requirements. *Coordination with developers to investigate and diagnose issues: You will work closely with our development teams to identify and resolve technical issues. *Ability to manage a dynamic workload with many concurrent tasks: You will be able to prioritize tasks, manage your time effectively, and meet deadlines. *Managing, monitoring, and improving the quality of the tech support process: You will be responsible for ensuring that our technical support processes are efficient, effective, and aligned with our company's goals. As Plus While not required, the following skills and experiences would be highly valued: *Experience in banking live-chat: You will have a strong understanding of the banking industry and the technical requirements of live-chat support. *Experience in technical support: You will have a solid foundation in technical support, including troubleshooting, problem-solving, and communication skills. *Experience with Dialogflow: You will have experience with Dialogflow, a popular platform for building conversational interfaces. *Experience with various mobile phone platforms, especially iOS and Android: You will have a strong understanding of mobile phone platforms and their technical requirements. *Project management experience: You will have experience managing projects, including prioritizing tasks, managing timelines, and coordinating with team members. *Working directly with US-based customers: You will have experience working with US-based customers, including understanding their technical requirements and preferences. *Knowledge of US banking system: You will have a strong understanding of the US banking system, including its regulations, laws, and technical requirements. Our Benefits As a Junior Tech Support Specialist at blithequark, you will enjoy a range of benefits, including: *Remote-friendly role, depending on location eligibility: You will have the flexibility to work from home or a remote location, depending on your location and eligibility. *Long-term employment: We offer long-term employment opportunities, allowing you to grow and develop your career with our company. *Competitive salary: You will receive a competitive salary that reflects your skills, experience, and qualifications. *Paid vacation and days off on national holidays: You will enjoy paid vacation time and days off on national holidays, allowing you to relax and recharge. *Paid sick leave and internal medical insurance policy: You will have access to paid sick leave and an internal medical insurance policy, ensuring your health and well-being. *Community of practice, regular knowledge sharing among colleagues: You will be part of a community of practice, where you can share knowledge, learn from colleagues, and grow your skills and expertise. *Internet compensation (50$ per month): You will receive a monthly internet compensation, ensuring you have the resources you need to work effectively. *Friendly and easy-going international team and colleagues: You will be part of a friendly and easy-going team, where you can build strong relationships and collaborate with colleagues from around the world. Conclusion If you are a motivated, tech-savvy individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Junior Tech Support Specialist at blithequark, you will have the chance to grow your skills and knowledge, work with a talented team, and contribute to the development of innovative banking technology solutions. to and start your career with blithequark!