Experienced Chat Support Agent – Remote Work with Zero Phone Calls or Prior Experience

Are you tired of the monotony of traditional customer service jobs, where you're stuck on the phone all day, dealing with difficult customers and endless hold times? Do you dream of a career where you can work from the comfort of your own home, with the flexibility to set your own schedule and earn a competitive hourly wage? Look no further than blithequark's Remote Chat Support Agent position. As a Chat Support Agent at blithequark, you'll be the face of our company's customer support team, providing top-notch service to our clients through live chat. You'll work from the comfort of your own home, with the freedom to set your own schedule and work at your own pace. And the best part? You'll never have to make or take a phone call. What You'll Be Doing As a Chat Support Agent, your primary responsibility will be to respond to incoming chat messages from customers in real-time. You'll use our proprietary dashboard to manage multiple conversations at once, providing clear and concise answers to a wide range of questions and issues. From password resets to product inquiries, you'll be the go-to expert for all things related to our products and services. Here are some of the key responsibilities you'll be expected to perform: * Respond to real-time chat messages from customers using provided tools * Manage 2-3 open conversations at a time * Use internal help docs to troubleshoot and answer questions * Escalate complex issues to the right department * Record notes accurately in each chat record for transparency * Maintain brand voice while staying efficient and helpful Daily Responsibilities As a Chat Support Agent, you'll be working in a fast-paced environment where no two conversations are ever the same. Here's a breakdown of what a typical day might look like: * You'll log in to our dashboard around 2 PM and begin responding to incoming chat messages * You'll use templates and step-by-step workflows to provide clear and concise answers to customer questions * You'll manage multiple conversations at once, prioritizing the most urgent and complex issues * You'll use internal help docs to troubleshoot and answer questions, and escalate complex issues to the right department * You'll record notes accurately in each chat record for transparency and reference This Role is Great For… Are you a strong writer with a passion for helping others? Do you enjoy working in a fast-paced environment where no two conversations are ever the same? If so, this role may be perfect for you. Here are some of the key qualities we're looking for in our Chat Support Agents: * Strong writing skills and attention to tone * Ability to multitask and manage multiple conversations at once * Fast learner who can follow systems and stay organized * Ability to work independently and make decisions with minimal supervision * Passion for helping others and providing top-notch customer service What’s Not Required We're not looking for candidates with extensive customer service experience or a degree in a related field. In fact, we're looking for people who are eager to learn and grow with our company. Here are some of the things we don't require: * Customer service experience * A degree, certification, or past remote work * A headset, phone line, or webcam * Long applications or background in tech * Full-time availability—we welcome part-time too What You’ll Need To succeed as a Chat Support Agent, you'll need to have a few key skills and qualifications. Here are some of the things we're looking for: * Typing speed of at least 40 WPM * Solid written English and attention to tone * Laptop or desktop computer (Windows or Mac) * Internet connection of 10 Mbps or higher * A distraction-free space for focused work * At least 15 hours/week availability (set your own schedule) Pay, Perks & Growth As a Chat Support Agent, you'll earn a competitive hourly wage of $25-$35 per hour, depending on your performance and experience. Here are some of the other benefits we offer: * Starting pay: $25/hour * Performance bonuses and overnight/weekend rates up to $35/hour * Biweekly direct deposit * Paid onboarding with live practice sessions * Choose your own hours weekly—morning, night, or split shifts * Optional health/dental/vision coverage for full-time roles after 60 days * Opportunities for promotion into QA, team lead, and training positions A Typical Shift Here's a glimpse into what a typical shift might look like: * You log in around 2 PM and begin responding to incoming chat messages * You use templates and step-by-step workflows to provide clear and concise answers to customer questions * You manage multiple conversations at once, prioritizing the most urgent and complex issues * You use internal help docs to troubleshoot and answer questions, and escalate complex issues to the right department * You record notes accurately in each chat record for transparency and reference What You’ll Learn As a Chat Support Agent, you'll have the opportunity to learn and grow with our company. Here are some of the things you'll learn: * How to support customers remotely with professionalism * How to multitask across digital conversations * How to use live chat platforms like Intercom, Freshdesk, or Zendesk * How to communicate effectively with tone and clarity * How to grow within a remote team without being micromanaged What Our Chat Agents Say Don't just take our word for it! Here's what some of our current Chat Support Agents have to say about their experience working with blithequark: * "I never realized I could make this much just typing. No phones, no pressure—I actually enjoy my work now." – Serena J., North Carolina * "I left a loud call center for this role, and it's been a total upgrade. Same support work, but silent and respectful." – Marcus E., Nevada FAQs Here are some of the most frequently asked questions about our Chat Support Agent position: Q: Is this really phone-free? A: Yes. This is 100% chat-based. You'll never be asked to make or take a phone call. Q: How long is the training period? A: Just 3-5 days of paid, guided onboarding with hands-on tools. Q: Do I need full-time availability? A: Not at all. You choose how many hours you work—minimum is 15 per week. Q: What kind of support is available? A: You'll have a team lead, performance reviews, and access to internal help resources 24/7. If you're ready to build a real work-from-home career by helping people through chat—not calls—click the button to get started. You could be trained, onboarded, and earning $25-$35/hour within days—no phone required, no experience necessary, and total flexibility built in.