Experienced Live Chat Support Representative – Delivering Exceptional Customer Experience in Waterproofing Solutions

Job Location: United States (Remote) About blithequark: At blithequark, we are a dedicated team of professionals committed to excellence in waterproofing. We are looking for individuals who are passionate about providing long-lasting solutions to our customers. If you're ready to be part of a specialized team that takes pride in their work and stands by their service, we want to hear from you. Why Work With blithequark: • Specialization in Waterproofing: We are experts in our field, focusing solely on waterproofing to provide the best solutions to our customers. • No Sub-Contractors: We value the quality of our work, which is why all our waterproofing systems are crafted by our own skilled employees. • Long-Term Employees: Our commitment to our staff is demonstrated by the longevity of our team, with the first two employees hired in 1987 still with us today. • Employee Growth: We believe in nurturing our employees' skills and providing opportunities for professional development within the company. Job Description: We are seeking a dynamic and customer-oriented individual to as a Live Chat Support representative. In this role, you will be the first point of contact for our customers, providing them with real-time assistance, answering their queries, and offering solutions to their waterproofing needs through our online chat platform. Responsibilities: • Engage with customers in a friendly and professional manner via live chat. • Provide accurate information about products and services to customers. • Assist customers with their inquiries and resolve any issues promptly. • Guide customers through the purchasing process, if necessary. • Maintain a high level of product knowledge to ensure the best customer support. • Collaborate with team members to improve customer service experience. Qualifications: • Excellent Written Communication Skills: You possess the ability to communicate effectively and clearly through written text, ensuring that customers receive accurate and helpful information. • Strong Problem-Solving Abilities: You are able to analyze customer inquiries and provide solutions that meet their needs, resolving issues promptly and efficiently. • Ability to Multitask and Manage Multiple Chats Simultaneously: You are able to handle multiple customer interactions simultaneously, prioritizing tasks and managing your time effectively. • Customer-Focused Mindset with a Passion for Delivering Exceptional Service: You are dedicated to providing exceptional customer service, ensuring that every interaction is positive and memorable. • Basic Technical Proficiency and Ability to Learn New Software Quickly: You are comfortable using technology and are able to learn new software and systems quickly, adapting to new tools and processes. Experience: 0-5 years of experience in customer service or a related field is preferred, but not required. We welcome candidates who are eager to learn and grow with our company. Skills and Competencies: • Excellent written communication and problem-solving skills • Ability to multitask and manage multiple chats simultaneously • Customer-focused mindset with a passion for delivering exceptional service • Basic technical proficiency and ability to learn new software quickly • Strong analytical and critical thinking skills • Ability to work in a fast-paced environment and adapt to changing priorities Career Growth Opportunities and Learning Benefits: At blithequark, we believe in nurturing our employees' skills and providing opportunities for professional development within the company. As a Live Chat Support representative, you will have the opportunity to: • Develop your product knowledge and expertise in waterproofing solutions • Improve your communication and problem-solving skills through training and feedback • Collaborate with team members to improve customer service experience • Participate in ongoing training and development programs to enhance your skills and knowledge Work Environment and Company Culture: We are a remote team, working from the comfort of our own homes. Our company culture is built on a foundation of customer satisfaction, quality workmanship, integrity, and innovation. We value our employees and offer a competitive benefits package, including: • Competitive hourly rate: $23.00 - $35.00 per hour • Opportunities for career growth and professional development • Collaborative and supportive team environment • Flexible work arrangements and remote work options • Ongoing training and development programs : If you are interested in this opportunity and meet the qualifications, please submit your resume and a brief cover letter explaining why you would be a great fit for the Live Chat Support role at blithequark. We look forward to reviewing your application. :