Experienced Junior Tech Support Specialist – 24/7 Live-Chat Team at blithequark

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark, a leading innovator in mobile and online banking technology, as we seek a talented Junior Tech Support Specialist to join our 24/7 live-chat team. At blithequark, we're committed to revolutionizing the way people interact with their financial institutions. Our cutting-edge solutions empower customers to manage their accounts, make payments, and access a wide range of financial services from the comfort of their own homes.As a Junior Tech Support Specialist, you'll play a vital role in ensuring that our clients' mobile and online banking solutions are always running smoothly, and that our customers receive the highest level of support and service. About blithequarkblithequark is a dynamic and forward-thinking organization that's passionate about harnessing the power of technology to drive innovation and excellence. With a strong focus on customer satisfaction, we're dedicated to building long-term relationships with our clients and partners.Our team is comprised of talented individuals from diverse backgrounds and industries, all united by a shared commitment to excellence and a passion for making a real difference in people's lives. Job SummaryAs a Junior Tech Support Specialist, you'll work closely with our clients, end-users, and technical teams to provide top-notch support and troubleshooting services for our mobile and online banking solutions. This is an entry-level position that offers a unique opportunity to develop your technical skills, work with a talented team, and make a real impact on our customers' lives.Key Responsibilities* Develop in-depth knowledge of our banking software and apps, including their features, functionality, and technical requirements* Collaborate with software technicians, technical support, and developers to resolve technical issues and improve the overall quality of our support services* Analyze technical logs to identify and troubleshoot issues encountered during 24/7 client support projects* Provide clear and concise explanations of technical processes and procedures to end-users, ensuring that they're able to understand and utilize our solutions effectively* Work closely with developers to investigate and diagnose issues, and to identify opportunities for process improvement* Manage a dynamic workload, prioritizing tasks and managing multiple concurrent projects to ensure timely completion and high-quality results* Monitor and improve the quality of our tech support process, identifying areas for improvement and implementing changes as neededRequirements* Excellent written and spoken English skills, with the ability to communicate complex technical information in a clear and concise manner* Strong interpersonal skills, with the ability to establish and maintain positive relationships with customers, colleagues, and other stakeholders* Solid troubleshooting skills, with the ability to analyze complex technical issues and identify effective solutions* Ability to learn technical skills quickly, with a strong desire to develop and expand your knowledge and expertise* In-depth learning and understanding of our mobile and online banking products, including their features, functionality, and technical requirements* Coordination with developers to investigate and diagnose issues, and to identify opportunities for process improvement* Ability to manage a dynamic workload, prioritizing tasks and managing multiple concurrent projects to ensure timely completion and high-quality results* Strong analytical and problem-solving skills, with the ability to think critically and creatively in a fast-paced environmentPreferred Qualifications* Experience in banking live-chat support, with a strong understanding of the technical and operational requirements of this role* Experience in technical support, with a proven track record of providing high-quality support and troubleshooting services* Experience with Dialogflow, with a strong understanding of its features, functionality, and technical requirements* Experience with various mobile phone platforms, including iOS and Android* Project management experience, with a strong ability to prioritize tasks, manage multiple concurrent projects, and ensure timely completion and high-quality results* Working directly with US-based customers, with a strong understanding of their needs, preferences, and technical requirements* Knowledge of the US banking system, including its regulatory requirements, technical standards, and operational proceduresBenefits* Fully remote work, with the flexibility to work from anywhere and at any time* Long-term employment, with opportunities for career growth and professional development* Competitive salary, with a strong compensation package that reflects your skills, experience, and contributions* Community of practice, with regular knowledge sharing and collaboration among colleagues* Internet compensation (50$ per month), to support your online activities and professional development* Friendly and easy-going international team and colleagues, with a strong focus on teamwork, collaboration, and mutual supportIf you're a motivated and talented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.Please submit your resume, cover letter, and any relevant certifications or references to. We can't wait to hear from you and explore how you can contribute to our team's success!