Experienced Customer Service Representative – Deliver Exceptional Experiences and Drive Business Growth at blithequark

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative. About blithequarkblithequark is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Our team of experts is dedicated to providing exceptional customer experiences and driving business growth for our clients. Job SummaryAs an Experienced Customer Service Representative at blithequark, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner. You will ensure first call resolution through problem-solving and effective call handling, research systems to find missing information, and accurately document and process customer claims in appropriate systems.You will also utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures. Key Responsibilities• Handle inbound and outbound contacts in a courteous, timely, and professional manner• Ensure first call resolution through problems solving and effective call handling• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed• Accurately document and process customer claims in appropriate systems• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures• Comply with requirements surrounding confidential information and personal information• Escalate customer issues to the appropriate staff and managerial for resolution as needed• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes• Adhere to all attendance and work schedule requirementsIdeal CandidateWe are looking for highly motivated, energetic, and dedicated individuals who are passionate about delivering exceptional customer experiences and driving business growth.If you have a strong customer service background, excellent communication skills, and a proven track record of success, we encourage you to apply. Qualifications• Must be 18 years of age or older• High school diploma or equivalent• Excellent organizational, written, and oral communication skills• The ability to type swiftly and accurately (20+ words a minute)• Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook)• Basic understanding of Windows operating system• Highly reliable with the ability to maintain regular attendance and punctuality• The ability to evaluate, troubleshoot, and follow-up on customer issues• An aptitude for conflict resolution, problem-solving, and negotiation• Must be customer service oriented (empathetic, responsive, patient, and conscientious)• Ability to multi-task, stay focused, and self-manage• Strong team orientation and customer focus• The ability to thrive in a fast-paced environment where change and ambiguity prevalent• Excellent interpersonal skills and the ability to build relationships with your team and customersPreferred Qualifications• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment• State or Federal work experienceWork EnvironmentThis job operates in a professional office environment.While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.Compensation and BenefitsWe offer a competitive compensation package, including:• Paid Time Off Earn PTO and paid holidays to take the time you need. • Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! • Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days.Benefit options vary by location. • Retirement Savings Secure your future with retirement savings programs, where available. • Disability Insurance Short- and long-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance Access life insurance options to safeguard your loved ones. • Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training Learn new skills while earning a paycheck. • Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.• Casual Dress Code Be comfortable while you work. Why Join blithequark? At blithequark, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. We offer a fun, engaging work environment that fosters collaboration and engagement. We are committed to providing exceptional customer experiences and driving business growth for our clients. If you are a motivated, energetic, and dedicated individual who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.Please apply including your resume and a cover letter, to our careers page. Equal Employment Opportunityblithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. We do not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.Accommodationblithequark will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. If reasonable accommodations are needed, please contact Human Resources. Job TypeFull-timeLocationJob TypeCustomer ServiceExperience1-2 years of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environmentEducationHigh school diploma or equivalentSkillsExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issuesAn aptitude for conflict resolution, problem-solving, and negotiationMust be customer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused, and self-manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity prevalentExcellent interpersonal skills and the ability to build relationships with your team and customers