Hybrid General Manager, Airport Customer Experience - SEA (Seattle, WA, US)

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the blithequark family as a Hybrid General Manager, Airport Customer Experience in Seattle, WA. As a key member of our Hubs & Gateways Team within the Customer Experience Division, you will be responsible for managing the operations, optimizing the business, leading the people, and cultivating relationships with diverse audiences. Why You'll Love This Job * You'll be part of a dynamic team that's dedicated to providing exceptional customer experiences and driving business growth. * You'll have the opportunity to work in a fast-paced environment where no two days are ever the same. * You'll be responsible for managing the operations, optimizing the business, leading the people, and cultivating relationships with diverse audiences. * You'll have the chance to make a real impact on the success of blithequark and contribute to the growth and development of our team. What You'll Do As a Hybrid General Manager, Airport Customer Experience, you will be responsible for: * Directing, managing, and overseeing daily airport operation activities to ensure safe, reliable, and efficient service for our passengers and stakeholders. * Assessing and executing appropriate resources to optimize station performance. * Monitoring, reviewing, and reporting station performance. * Establishing relationships through engagement, collaboration, and inclusiveness with internal and external stakeholders. * Coordinating closely with local airport authorities and government agencies to ensure organization's priorities, objectives, and concerns are effectively represented. * Managing scheduled, off-scheduled, and charter flight operations and meeting performance goals. * Acting as liaison between the Company and various organizations. * Evaluating, identifying, and recommending process improvement changes for a dynamic operational environment. * Overseeing, monitoring, and controlling budget and managing overall financial administration. * Leading, motivating, and developing employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service. * Assuming responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development. * Maintaining company standards of safety and security. * Partnering with vendors and contractors. * Preserving integrity and ethical values as it relates to audits, compliance, and regulatory mandates. All You'll Need for Success To be successful in this role, you'll need: * A Bachelor's or Master's degree in a related field or equivalent training/experience. * 7+ years of airline operations experience or relevant experience. * Strong leadership and management skills, with the ability to motivate and develop employees. * Excellent communication and interpersonal skills, with the ability to build relationships with diverse audiences. * Strong analytical and problem-solving skills, with the ability to evaluate and recommend process improvement changes. * Ability to work in a fast-paced environment and adapt to changing priorities and deadlines. * Strong organizational and time management skills, with the ability to handle multiple projects and meet deadlines. * Ability to take initiative and act upon opportunities to improve processes and drive business growth. * Strong business acumen, with the ability to make sound business decisions and drive business growth. * Ability to work collaboratively with cross-functional teams and stakeholders. * Strong customer service skills, with the ability to deliver exceptional customer experiences. * Ability to maintain company standards of safety and security. * Valid US driver's license. * Ability to secure appropriate airport authority and/or US Customs security badges. * Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA). What You'll Get As a member of the blithequark team, you'll enjoy a range of benefits, including: * Competitive salary and bonus structure. * Comprehensive health, dental, and vision benefits. * 401(k) program with employer contributions. * Travel perks, including access to our global network of flights. * Wellness programs and resources to support your physical and mental well-being. * Opportunities for career growth and development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. Feel Free to Be Yourself at blithequark At blithequark, we're committed to creating an inclusive and diverse work environment that values and celebrates individual differences. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. If you're a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. and be part of a dynamic and growing organization that's committed to making a difference in the lives of our customers and employees.