Experienced Multilingual Customer Support Consultant for Leading Tech Solutions – Remote Opportunity in Bardejov with Blithequark

Welcome to Blithequark: Where Passion Meets Innovation Imagine being part of a dynamic team that revolutionizes the tech industry with cutting-edge SaaS, Software, and Hardware solutions. At blithequark, we're committed to fostering a multicultural and multilingual environment where talented individuals can thrive. As a Customer Support Consultant, you'll have the opportunity to work from the comfort of your home office in Bardejov, mastering new skills, and achieving challenging goals with our People First management approach. Unlock Your Potential with Blithequark As a leading player in the tech industry, blithequark is dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch support, and we're looking for like-minded individuals to join our ranks. With a strong focus on employee growth and development, you'll have access to comprehensive training, responsive management, and a supportive community that encourages self-improvement. Job Responsibilities: What You Will Do Communicate effectively with hot leads and existing customers via calls, emails, and chats, ensuring timely and personalized support Build positive and long-lasting relationships with customers, fostering trust and loyalty Meet team KPIs and contribute to the overall success of our customer support operations Stay up-to-date with the latest technology trends, applying your knowledge to resolve customer inquiries and issues Handle customers' sensitive information with care, adhering to strict security protocols and data protection policies Apply the latest customer happiness practices, ensuring that every interaction exceeds customer expectations Maintain in-depth knowledge of our clients' products and services, providing accurate and informative support Requirements for Success: What You Need to Succeed Excellent Slovak and English (B2) communication skills, enabling you to effectively interact with customers and colleagues Attention to details, ensuring that customer inquiries are thoroughly addressed and resolved Analytical and research skills, allowing you to troubleshoot issues and provide informed solutions Positive and responsible attitude, demonstrating empathy and understanding in every customer interaction Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload), enabling you to work efficiently from your home office Nice to Have: Additional Qualifications Customer service or sales experience, providing a solid foundation for your role as a Customer Support Consultant Experience with CRM systems, enhancing your ability to manage customer interactions and data Benefits and Perks: What We Offer Fixed schedule: Monday to Friday 9 AM–5 PM, CET, providing a stable and predictable work environment Opportunity to work fully remotely, enjoying the flexibility and comfort of your home office Inclusive international environment, where diversity and multiculturalism are valued and celebrated Compensation in USD, offering a competitive and stable income Good bonuses for referring friends, recognizing your contributions to our growing team Paid intensive training and probation, ensuring that you're well-equipped to succeed in your role Work-life balance, supporting your overall well-being and job satisfaction Responsive management interested in your growth and long-lasting cooperation, providing guidance and support every step of the way Greenhouse conditions for self-development, nurturing your skills and talents *Please note that the benefits and perks listed may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. About Blithequark: Our Story Blithequark is a leading Support-as-a-Service company, providing secure technical, customer support, and CX services for tech companies around the globe. With a presence in over 30 countries and support for over 60 languages, we've established ourselves as an industry leader in premium outsourced customer support. Since our inception, we've been committed to delivering exceptional customer experiences, and we're proud to have turned global with 8 hubs around the world. At blithequark, we treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people from diverse backgrounds and experiences, and we're excited to have you. To apply, please send your CV in English, highlighting your outstanding skills and qualifications. Visit our website to learn more about our company culture, values, and mission. Equal Opportunities: Our Commitment Blithequark is a multinational company with unbiased views. We're committed to providing equal opportunities to all candidates, regardless of their race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law. Our assessment of candidates is based solely on their qualifications, skills, and experience. Conclusion: If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for the Customer Support Consultant position at blithequark. With our comprehensive training, supportive team, and commitment to employee growth, you'll have everything you need to succeed and thrive in your career. Don't miss this opportunity to join our dynamic team and contribute to the success of our clients. and take the first step towards an exciting and fulfilling career with blithequark!