Hybrid Customer Care Professional – Corporate Card Member at blithequark

Are you passionate about delivering exceptional customer experiences and building long-lasting relationships with clients? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to of dedicated professionals at blithequark as a Hybrid Customer CareProfessional – Corporate Card Member. At blithequark, we're committed to empowering our customers to achieve their goals and make a lasting impact. As a valued member of our team, you'll play a critical role in helping our Corporate and Small Business Card Members navigate the world of blithequark's services and benefits.With a focus on building trust, understanding customer needs, and providing world-class support, you'll be the face of our company and the driving force behind our customers' success. What You'll Do Every DayAs a Hybrid Customer CareProfessional – Corporate Card Member, your primary responsibilities will include:* Providing exceptional customer service to Corporate and Small Business Card Members through inbound calls, ensuring that their needs are met and exceeded* Delivering high levels of product and service knowledge to clearly communicate the features, benefits, and elements of blithequark's Corporate Card services* Building rapport with customers, understanding their needs, handling objections, and providing world-class customer service in a fast-paced, structured environment* Responding to questions and concerns about accounts in a timely and professional manner* Documenting necessary account information according to established policies and procedures, adhering to all Regulatory and Compliance guidelines related to servicing and sales practicesWhy ?At blithequark, we're dedicated to creating a work environment that's inclusive, supportive, and empowering. As a Hybrid Customer CareProfessional – Corporate Card Member, you'll enjoy:* Competitive hourly pay ranging from $20.00 to $21.65, plus bonus and benefits* Opportunities for career growth and development, including education benefits and training programs* A comprehensive benefits package, including competitive base salaries, bonus incentives, 6% Company Match on retirement savings plan, free financial coaching, and comprehensive medical, dental, vision, life insurance, and disability benefits* Flexible working arrangements, including hybrid, onsite, or virtual options, depending on role and business need* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)* Free and confidential counseling support through our Healthy Minds program* A commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels seen, heard, and valuedWhat We're Looking ForTo succeed in this role, you'll need:* A minimum of two years of customer service experience, with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication* Proven success in a customer service call center environment, with a focus on delivering high levels of product and service knowledge* Ability to work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment* Open availability for scheduling, with a willingness to adapt to changing business needs* A high school diploma or equivalent, with a bachelor's degree preferred; education benefits availableIf you're a motivated, customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity.Please visit our website to learn more about our company culture, benefits, and career development opportunities. ! Equal Opportunity Employerblithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Pay Transparency PolicyWe're committed to transparency in our compensation practices. For more information, please visit our website or contact our HR department.KnowYour RightsAs a US-based employee, you have the right to know your rights. Please visit our website to access the "KnowYour Rights" poster and Pay Transparency Policy Statement. Learn More! We look forward to welcoming you to our team!