Experienced Live Chat Support and Digital Product Manager - Remote/Virtual Opportunity for Growth and Development at blithequark

Introduction to blithequark and the Industry blithequark is a pioneering force in the financial services sector, leveraging cutting-edge technology to deliver exceptional customer experiences. As a leader in the industry, blithequark is committed to innovation, diversity, and inclusion. The company's mission is to provide world-class products and services that meet the evolving needs of its customers, while fostering a culture of excellence, integrity, and social responsibility. The Talk Abilities group at blithequark is at the forefront of this mission, utilizing emerging artificial intelligence technology to revolutionize the way customers interact with the company.Job Overview We are seeking a highly skilled and motivated Partner Item Director to join our Automation Development group, focusing on the development and implementation of advanced chat automation capabilities. As a vital member of the team, you will collaborate with cross-functional stakeholders, including product managers, data scientists, engineers, and business partners, to shape our conversational AI customer servicing products. Your expertise will be instrumental in driving the growth and success of blithequark's digital product offerings.Key Responsibilities Lead the acquisition and integration of continuous product discovery efforts, defining product requirements that create opportunities to enhance the customer experience Leverage customer data, conversational analytics, industry insights, and technical expertise to analyze the performance of existing solutions and develop future capabilities Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments Work closely with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and addressing any need for additional research to inform future feature design Lead customer testing and post-launch sustainment analysis of automation, identifying areas for improvement and optimizing the experience Analyze performance metrics that indicate the health of the product, developing clear data-informed product recommendations accordingly Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user, while prioritizing business value Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in Business, Computer Science, Engineering, or a related field A strong interest in understanding how things work and the ability to apply that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias towards action A passion for excellent products and services, with the ability to empathize with customers and articulate product functionality effectively Proven experience as a self-starter, with the ability to manage multiple priorities and tasks Excellent written and verbal communication skills, demonstrated by the ability to convey complex details with brevity and clarity A forward-looking "growth mindset" with a focus on technology trends and emerging industry best practices Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience in product management, digital product development, or a related field Knowledge of conversational AI, chatbot development, or related technologies Familiarity with agile development methodologies and version control systems Experience working with cross-functional teams, including engineers, data scientists, and designers Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong analytical and problem-solving skills, with the ability to analyze complex data and develop informed product recommendations Excellent communication and collaboration skills, with the ability to work effectively with cross-functional stakeholders A customer-centric mindset, with a deep understanding of customer needs and preferences Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously A willingness to learn and adapt, with a growth mindset and a passion for innovation and experimentationCareer Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees.As a Partner Item Director, you will have access to a range of career growth opportunities, including:Professional development training and mentorship programs Opportunities for advancement and career progression Access to emerging technologies and innovative projects A collaborative and dynamic work environment that fosters creativity and innovation Work Environment and Company Culture blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and open communication.We offer a range of benefits and programs to support the well-being and success of our employees, including: Flexible work arrangements and remote work optionsComprehensive health and wellness programs Employee recognition and reward programs Opportunities for community involvement and social responsibilityCompensation, Perks, and Benefits blithequark offers a competitive compensation package, including: A salary range of $20-30 per hourComprehensive benefits, including medical, dental, and vision insurance Retirement savings plan with company match Flexible work arrangements and remote work options Opportunities for professional development and career growth Conclusion If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Partner Item Director position at blithequark.As a leader in the financial services sector, we offer a dynamic and inclusive work environment, competitive compensation and benefits, and opportunities for career growth and development. and be part of a company that is shaping the future of financial services. and take the first step towards an exciting and rewarding career at blithequark!