Experienced Remote Medical Customer Service Representative – Empowering Healthier Lives Through Exceptional Support

Are you passionate about delivering top-notch customer service and making a meaningful impact in people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to of dedicated professionals at blithequark, a leading organization committed to empowering individuals to live longer and healthier lives. For over twenty years, blithequark has been a pioneer in the healthcare industry, offering innovative solutions and exceptional support to our members nationwide.Our mission is to provide first-class salaries, superior benefits, and career progression to people of all ages, backgrounds, and life circumstances. As aRemote Medical Customer Service Representative, you will play a vital role in helping us achieve this mission by providing outstanding support to our members through our specialty network programs. About blithequarkAt blithequark, we believe that everyone deserves access to quality healthcare and exceptional customer service. Our organization is built on a foundation of compassion, empathy, and a deep understanding of the importance of health and wellness.We are a team of dedicated professionals who are passionate about making a difference in people's lives, and we invite you to join us on this journey. Key ResponsibilitiesAs aRemote Medical Customer Service Representative, your primary responsibilities will include:* Answering incoming calls professionally, accurately, timely, and courteously, providing exceptional support to our members nationwide* Determining the nature of calls and logging information in the Communication Log to ensure seamless communication and follow-up* Accessing member information using proprietary systems to assist callers and provide comprehensive information about their membership* Forwarding inquiries requiring further research to the appropriate department, ensuring that our members receive timely and accurate responses* Transferring calls to specialized queues for complex issues, such as claims and authorizations, to ensure that our members receive the support they need* Utilizing available resources to provide timely responses, managing time effectively to ensure calls are answered promptly and follow-bolthires are completed in a timely manner* Meeting or exceeding minimum key job accountabilities for the Customer Service Representative role, including documenting all calls appropriately and attending weekly staff meetings to discuss issues and promote teamwork* Responding to requests from internal and external customers as needed, providing exceptional support and service to our members and stakeholdersQualificationsTo be successful in this role, you will need:* A high school diploma or equivalent* A minimum of one year of customer service experience, with inbound call center experience preferred* Basic computer skills, including proficiency in proprietary systems and software* Strong verbal communication skills, with the ability to communicate effectively with members, colleagues, and stakeholders* A stable internet connection, with a minimum download speed of 50 Mbps and an upload speed of 10 Mbps, to support video meetings and remote workCompensation and BenefitsAs a full-time regular employee at blithequark, you can expect:* A competitive hourly rate of up to $15.00 per hour* A comprehensive benefits package, including 401(k) matching, dental insurance, health insurance, life insurance, paid time off, and vision insurance* The opportunity to work from home, with remote training and company-provided technology to support your success* A dynamic and supportive work environment, with opportunities for career growth and professional developmentSchedule and Work EnvironmentAs aRemote Medical Customer Service Representative, you will work a standard 8-hour shift, Monday to Friday, with no weekends.You will be required to have a designated workspace at home, with a stable internet connection and company-provided technology to support your work. Why Join blithequark? At blithequark, we offer a unique and rewarding work environment that is dedicated to empowering individuals to live longer and healthier lives. As aRemote Medical Customer Service Representative, you will have the opportunity to:* Make a meaningful impact in people's lives, providing exceptional support and service to our members nationwide* Work in a dynamic and supportive environment, with opportunities for career growth and professional development* Enjoy a comprehensive benefits package, including 401(k) matching, dental insurance, health insurance, life insurance, paid time off, and vision insurance* Work from home, with remote training and company-provided technology to support your successIf you are passionate about delivering exceptional customer service and making a meaningful impact in people's lives, we invite you to apply for this exciting opportunity.Please visit our website to and schedule an interview this week. Contact InformationIf you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and welcoming you to our team at blithequark.