Experienced Worklife Customer Support Associate - Employee Assistance Program @blithequark

Are you passionate about delivering exceptional customer support and making a meaningful difference in people's lives? Do you have a heart for helping others navigate life's challenges? If so, we invite you to at blithequark as an Experienced Worklife Customer Support Associate - Employee Assistance Program. As a key member of our customer support team, you will play a vital role in providing empathetic and professional support to our members, helping them access the resources and services they need to thrive.About blithequarkAt blithequark, we are committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of our members' health, and our Heart At Work Behaviors support this purpose. We believe that how we deliver our services is just as important as what we deliver, and we strive to create a culture that is empowering, innovative, and customer-centric. Job SummaryAs an Experienced Worklife Customer Support Associate - Employee Assistance Program, you will be responsible for taking incoming calls to support members with the provision and use of Worklife Employee Assistance Programs (EAP) and management consultant resources.You will determine the purpose of each call by actively listening and interacting with callers, triage calls in a professional and timely manner, and assess clients' needs to provide accurate and helpful information. You will also recognize crisis situations and evaluate for needed action to minimize risk, perform research in internal databases and online to identify potential providers and resources, and enter member information into the EAP system to initiate cases and document comments and information thoroughly and professionally.Key Responsibilities* Determine the purpose of each call by actively listening and interacting with callers* Triage calls in a professional and timely manner* Assess clients' needs to provide accurate and helpful information* Recognize crisis situations and evaluate for needed action to minimize risk* Perform research in internal databases and online to identify potential providers and resources* Enter member information into the EAP system to initiate cases and document comments and information thoroughly and professionally* Receive calls transferred from counselors and provide immediate member assistance* Schedule appointments for members with counselors* Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills such as finding childcare, finding eldercare, etc.* Communicate effectively with all internal stakeholders* Utilize relevant blithequark databases to research and identify validated, appropriate member resources* Make outbound calls as appropriate to identify and assist with securing member resources and/or services* Assist team members with printing and fulfillment needs related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the EAP system, maintaining an inventory of materials* Provide miscellaneous support functions including administrative support, follow-up calls, and other duties as assignedEssential Qualifications* 1+ years' experience in a call center environment* Experienced in a social, psychological, or human service field providing client support* Bachelor of Arts or Bachelor of Science Degree preferred* High School DiplomaPreferred Qualifications* Bachelor of Arts or Bachelor of Science Degree* Experience working in a remote or virtual environmentSkills and Competencies* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities* Strong problem-solving and critical thinking skills* Ability to maintain confidentiality and handle sensitive information* Strong organizational and time management skills* Ability to work independently and as part of a team* Strong technical skills, including proficiency in bolthires Office and bolthires SuiteWork Environment and Culture* Fully remote role, able to work anywhere in the U.S.* Flexible schedule, with the ability to work Sunday-Wednesday 9:00PM-7:30AM EST* Collaborative and supportive team environment* Opportunities for professional growth and development* Recognition and rewards for outstanding performance* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement savings plan, and employee stock purchase planCompensation and Benefits* The typical pay range for this role is: $17.00 - $25.65* Eligible for a bolthires bonus, commission or short-term incentive program in addition to the base pay range listed above* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement savings plan, and employee stock purchase plan* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year* Number of paid holidays, sick time and other time off are provided consistent with relevant state law and blithequark policiesCareer Growth Opportunities and Learning Benefits* Opportunities for professional growth and development* Recognition and rewards for outstanding performance* Comprehensive training program, including onboarding and ongoing training and development* Access to free development courses and education assistance* Opportunities to work on high-impact projects and contribute to the growth and success of blithequarkIf you are passionate about delivering exceptional customer support and making a meaningful difference in people's lives, we invite you to apply for this exciting opportunity.Please apply including your resume and cover letter, through our website. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Application DeadlineWe anticipate the application window for this opening will close on: 03/07/2025.Don't miss this opportunity to and make a difference in people's lives! !