Experienced Work From Home Data Entry Team Leader – Customer Service and Operations

Are you a highly motivated and customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where you can make a real difference in the lives of others? If so, we invite you to join blithequark's dynamic team as a Work From Home Data Entry Team Leader, where you'll have the opportunity to grow your career, develop your skills, and make a lasting impact on our customers and associates. About blithequarkblithequark is a leading organization that specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email, and other digital channels.With a strong focus on metrics-driven results, we strive to create a high-volume environment where our associates can thrive and excel. Our team is dedicated to exceeding customer expectations, building relationships, and driving career progression, all while providing individual and team recognition. Why Join blithequark? At blithequark, we invest in the growth and development of our associates, providing a supportive and engaging work environment that fosters career advancement and personal growth.Our team is passionate about delivering exceptional customer service, and we're committed to helping our associates achieve their full potential. Whether you're looking for a new challenge or a fresh start, we invite you to join our dynamic team and experience the blithequark difference. Essential Job Functions:As a Work From Home Data Entry Team Leader, you'll be responsible for:* Encouraging excellent customer service to our customers, stores, and associates* Assisting agents with technology, professional communication, and career development* Building rapport within your team and upholding service level metrics* Exceeding customer needs through punctuality, reliability, and dedication to making a difference* Embracing change and acting with integrity in a fast-paced environmentKey Responsibilities:* Lead a team of data entry agents in providing best-in-class customer service* Develop and implement strategies to improve service level metrics and customer satisfaction* Provide coaching and training to agents on technology, communication, and career development* Collaborate with other teams to drive results and achieve business objectives* Analyze data and metrics to identify areas for improvement and develop solutions* Foster a positive and inclusive team culture that promotes growth and developmentEssentialQualifications:* 2+ years of experience in a customer-facing role, preferably in a contact center environment* Proven track record of delivering exceptional customer service and exceeding service level metrics* Strong leadership and coaching skills, with experience in developing and implementing strategies to improve performance* Excellent communication and interpersonal skills, with the ability to build rapport with agents and customers* Ability to work in a fast-paced environment and adapt to changing priorities and deadlines* Strong analytical and problem-solving skills, with the ability to analyze data and develop solutionsPreferredQualifications:* Experience in a data entry or operations role, preferably in a contact center environment* Knowledge of technology and software applications, including CRM systems and data entry tools* Certification in customer service or a related field, such as Six Sigma or Lean* Experience in a remote work environment, with a strong understanding of virtual team dynamics* Strong business acumen, with the ability to analyze data and drive business resultsSkills and Competencies:* Excellent communication and interpersonal skills* Strong leadership and coaching skills* Ability to analyze data and develop solutions* Strong problem-solving and analytical skills* Ability to work in a fast-paced environment and adapt to changing priorities and deadlines* Strong business acumen and understanding of customer service principles* Ability to build rapport with agents and customers, and foster a positive team cultureCareer Growth Opportunities and LearningBenefits:At blithequark, we're committed to helping our associates grow and develop their careers.As a Work From Home Data Entry Team Leader, you'll have access to:* Ongoing training and development opportunities, including coaching and mentoring* Career advancement opportunities, including promotions and new roles* A comprehensive benefits package, including health insurance, retirement savings, and paid time off* A dynamic and supportive work environment that fosters growth and development* Opportunities to work with a diverse team of professionals and develop your skills and expertiseWork Environment and Company Culture:blithequark is a dynamic and supportive work environment that fosters growth and development.Our team is passionate about delivering exceptional customer service, and we're committed to helping our associates achieve their full potential. We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off, as well as opportunities for career advancement and professional development. Compensation, Perks, andBenefits:As a Work From Home Data Entry Team Leader at blithequark, you'll receive a competitive salary and benefits package, including:* A comprehensive benefits package, including health insurance, retirement savings, and paid time off* Opportunities for career advancement and professional development* A dynamic and supportive work environment that fosters growth and development* A flexible work schedule that allows you to work from home and balance your work and personal life* Access to ongoing training and development opportunities, including coaching and mentoringIf you're a motivated and customer-centric individual with a passion for delivering exceptional service, we invite you to apply for the Work From Home Data Entry Team Leader role at blithequark.Please apply including your resume and a cover letter, to. We can't wait to hear from you and learn more about your qualifications and experience!