Experienced Customer Support Specialist - Voice and Chat: Delivering Exceptional Experiences for blithequark Customers

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and possess excellent communication skills? If so, we invite you to join blithequark's dynamic customer support team as a Voice and Chat Specialist. In this role, you will be the face of blithequark, providing top-notch support to our valued customers via voice calls and chat. If you're a native speaker with a flair for problem-solving and a knack for building strong relationships, we want to hear from you.About blithequarkblithequark is a forward-thinking organization that values innovation, collaboration, and customer satisfaction above all else. Our mission is to empower individuals and businesses to achieve their full potential through cutting-edge solutions and exceptional support. As a Voice and Chat Specialist, you will be part of a talented team that is dedicated to delivering world-class experiences that exceed customer expectations. Key Responsibilities:As a Voice and Chat Specialist at blithequark, your primary responsibilities will include:* Responding to customer inquiries and complaints via voice calls and/or chat in a prompt, courteous, and professional manner* Troubleshooting technical issues and escalating complex problems to the appropriate department in a timely and efficient manner* Maintaining accurate records of all client interactions and transactions, ensuring seamless communication and issue resolution* Collaborating with the customer support team to ensure timely and efficient issue resolution, identifying opportunities to improve the customer experience and communicating these to the team* Providing exceptional support to customers via voice calls and chat, utilizing strong problem-solving skills and attention to detail to resolve issues and build strong relationshipsRequirements:To succeed as a Voice and Chat Specialist at blithequark, you will need to possess the following qualifications and skills:* Native Speaker level proficiency in Filipino and English* Bachelor's degree in a related field (e.g.business, marketing, communication)* 2 years of experience in a customer support role, with a proven track record of delivering exceptional support experiences* Excellent communication skills, both written and verbal, with the ability to articulate complex issues and solutions in a clear and concise manner* Ability to work under pressure in a fast-paced environment, with a strong focus on meeting deadlines and delivering results* Strong problem-solving skills and attention to detail, with the ability to analyze complex issues and develop effective solutions* Experience using customer support software (e.g.Gorgias, etc.), with a willingness to learn and adapt to new tools and technologies* Ability to work independently and collaboratively as part of a dynamic team, with a strong focus on building strong relationships and delivering exceptional support experiencesBenefits:As a Voice and Chat Specialist at blithequark, you can expect to enjoy a range of benefits, including:* Independent Contractor Agreement, providing flexibility and autonomy in your work* Quarterly Performance Bonus, recognizing your hard work and dedication to delivering exceptional support experiences* Monthly Performance Bonus, rewarding your commitment to excellence and customer satisfaction* Health Insurance Reimbursement, supporting your physical and mental well-being* WFH Upgrade Allowance, enabling you to work from home in comfort and style* 15 Days Paid Time-Off, allowing you to recharge and relax* 6 Company-Wide Holidays, celebrating important milestones and events* 6 Country Holidays, recognizing the diversity and richness of our global community* 100% Fully Remote, working from the comfort of your own home or preferred locationCareer Growth Opportunities:At blithequark, we believe in investing in our team members and supporting their career growth and development.As a Voice and Chat Specialist, you will have access to a range of training and development opportunities, including:* Ongoing training and coaching, to help you develop your skills and expertise* Mentorship programs, pairing you with experienced professionals who can guide and support you* Career advancement opportunities, recognizing your hard work and dedication to delivering exceptional support experiences* Opportunities to take on new challenges and responsibilities, expanding your skill set and expertiseWork Environment and Company Culture:blithequark is a dynamic and inclusive organization that values diversity, equity, and inclusion.Our work environment is collaborative and supportive, with a strong focus on building strong relationships and delivering exceptional support experiences. As a Voice and Chat Specialist, you will be part of a talented team that is passionate about making a difference and exceeding customer expectations. If you're a customer-centric professional with a passion for delivering exceptional support experiences, we invite you to apply for the Voice and Chat Specialist role at blithequark. Please apply including your resume and a cover letter, to.We look forward to hearing from you and exploring how you can contribute to our dynamic team.