Experienced Tele Chat/Phone Chat Support Representative – Delivering Exceptional Patient Experience in a Remote Setting

Are you a customer service professional with a passion for delivering exceptional patient experiences? Do you thrive in fast-paced environments and possess excellent communication and problem-solving skills? If so, we invite you to join blithequark's dynamic team as a Tele Chat/Phone Chat Support Representative. In this role, you will be the first point of contact for our valued patients seeking information and assistance over the phone, providing personalized support and ensuring a positive experience for our patients.About blithequarkblithequark is a leading provider of innovative dental solutions, dedicated to delivering exceptional patient care and experiences. Our team of passionate professionals is committed to making a positive impact in the lives of our patients, and we're seeking like-minded individuals to join our mission. As a remote Tele Chat/Phone Chat Support Representative, you will play a vital role in shaping the patient experience and contributing to the success of our organization. ResponsibilitiesAs a Tele Chat/Phone Chat Support Representative, you will be responsible for:* Acting as the first point of contact for patients seeking information and assistance over the phone, providing exceptional customer service and addressing patient inquiries and concerns with empathy and professionalism.* Utilizing dental knowledge and resources to accurately answer patient questions and provide guidance on their dental needs and services. * Scheduling appointments and maintaining accurate and organized patient records. * Communicating with dental team members to ensure a seamless patient experience. * Handling a high volume of calls and maintaining a positive attitude and composure in stressful situations. * Keeping up-to-date with the latest services and promotions offered by blithequark to effectively promote and educate patients.* Collaborating with other team members to continuously improve and streamline our phone support system. RequirementsTo succeed in this role, you will need:* 1-2 years of experience in a customer service or call center environment. * Excellent verbal and written communication skills, with the ability to listen attentively and address patient concerns with empathy and professionalism. * Prior experience in the dental field or knowledge of dental terminology is preferred, but not required. * Strong organizational skills and attention to detail, with the ability to maintain accurate and organized patient records.* Proficiency in using computer programs and technology, including our proprietary patient management system. * Ability to work in a fast-paced environment and handle multiple tasks simultaneously. * Flexible schedule, including the availability to work on evenings and weekends if needed. Essential Skills and CompetenciesTo excel in this role, you will need to possess:* Excellent communication and interpersonal skills, with the ability to build rapport with patients and dental team members. * Strong problem-solving skills, with the ability to think critically and resolve patient concerns in a timely and professional manner.* Ability to work independently and as part of a team, with a focus on collaboration and continuous improvement. * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. * Proficiency in using technology, including our proprietary patient management system and other software applications. Career Growth Opportunities and Learning BenefitsAs a Tele Chat/Phone Chat Support Representative at blithequark, you will have opportunities to:* Develop your skills and knowledge in customer service, dental terminology, and patient management.* Collaborate with other team members to improve and streamline our phone support system. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Contribute to the success of our organization and make a positive impact in the lives of our patients. Work Environment and Company CultureAs a remote Tele Chat/Phone Chat Support Representative, you will work in a fast-paced and dynamic environment, with a focus on delivering exceptional patient experiences. Our team is passionate about making a positive impact in the lives of our patients, and we're committed to creating a work environment that is supportive, inclusive, and collaborative.Compensation, Perks, and BenefitsAs a Tele Chat/Phone Chat Support Representative at blithequark, you will receive:* Competitive hourly rate of $30.70 per hour. * Opportunities for career growth and professional development. * Collaborative and supportive work environment. * Flexible schedule, including the availability to work on evenings and weekends if needed. * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities to contribute to the success of our organization and make a positive impact in the lives of our patients.If you're a customer service professional with a passion for delivering exceptional patient experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! [](