Experienced Global Customer Solutions Specialist – Remote Opportunity at blithequark

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two challenges are the same? If so, we invite you to join blithequark's Customer Solutions and Recovery team as an Experienced Global Customer Solutions Specialist. In this critical role, you will be the voice of the customer, driving resolution and satisfaction for our most complex and high-profile issues. About blithequarkblithequark is a leading global airline, dedicated to providing unparalleled customer experiences through innovative solutions and exceptional service.With a rich history and a commitment to excellence, we strive to make every journey a memorable one. Our team is passionate about delivering results-driven solutions that exceed customer expectations, and we're looking for talented professionals like you to join our mission. Job Overview and ResponsibilitiesAs an Experienced Global Customer Solutions Specialist, you will be responsible for researching and resolving high-profile customer complaints, including those involving flight incidents, customers with disabilities, the Department of Transportation, and social media channels.You will work closely with various stakeholders to ensure that cases are properly documented, represented, and addressed, including public statements, DOT follow-up, small claims court appearances, and Root Cause analysis. Your expertise will be sought after by other organizations to establish customer experience history for escalated incidents, and you will provide leadership updates and executive-level communications to advise on incident handling and resolution. Key Responsibilities:* Research and resolve high-profile customer complaints, including those involving flight incidents, customers with disabilities, the Department of Transportation, and social media channels* Partner with stakeholder departments to ensure high-profile issues are sufficiently addressed and responded to* Ensure cases are properly documented, represented, and addressed, including public statements, DOT follow-up, small claims court appearances, and Root Cause analysis* Work closely with other organizations to establish customer experience history for escalated incidents* Provide leadership updates and executive-level communications to advise on incident handling and resolution* Proactively identify opportunities to improve customer resolution* Support other team members in Customer Solutions and Recovery, as well as external contact center groups, with SME and escalation guidanceQualificationsTo succeed in this role, you will need:* A Bachelor's degree or equivalent work experience* 2-4 years of operational or contact center experience* Strong subject matter expertise and working knowledge of blithequark's policies, procedures, and initiatives* Superior written communication skills and strong verbal skills* EZR/SHARES proficiency* Ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers* Ability to maintain confidentiality* Ability to work independently and collaboratively in a team environment* Demonstrated problem-solving ability, initiative, and superior decision-making skills* Excellent verbal and written communication skills, including ability to translate customer interaction at the executive level* Proven analytical skills and superior attention to detail* Ability to prioritize work and effectively manage time* Ability to effectively work with employees at all levels of the organization* Knowledge of email applications (e.g., Outlook)* General knowledge of bolthires Office products and applications (e.g., Word, Excel, PowerPoint)What will help you propel from the pack:* English, Journalism, or related degree* Contact center, Refunds, Baggage, airport, or Inflight experience* Foreign language skillsRemote Work EnvironmentAs a remote employee, you will have the flexibility to work from anywhere, while still being connected to our global team.You will have access to the latest technology and tools to ensure seamless communication and collaboration with colleagues and stakeholders. Career Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development. As a Global Customer Solutions Specialist, you will have opportunities to:* Develop your expertise in customer experience, conflict resolution, and stakeholder management* Collaborate with cross-functional teams to drive business outcomes and improve customer satisfaction* Participate in training and development programs to enhance your skills and knowledge* Take on new challenges and responsibilities as you grow in your roleWork Environment and Company Cultureblithequark is committed to creating a work environment that is inclusive, diverse, and supportive.Our culture is built on the principles of teamwork, innovation, and customer-centricity. We believe in recognizing and rewarding our employees' contributions and achievements, and we offer a range of benefits and perks to support their well-being and success. Compensation, Perks, and BenefitsWe offer a competitive salary and benefits package, including:* Comprehensive health insurance* Retirement savings plan* Paid time off and holidays* Professional development opportunities* Access to the latest technology and tools* Flexible work arrangements and remote work optionsIf you are a customer-centric professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! !