Program Specialist, Customer Service – Global Crisis Management and Customer Experience Advocate

Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's Device and Digital Command Center (D2C2) as a Program Specialist, Customer Service. This is an exciting opportunity to work with a global team that supports widespread customer experiences within blithequark's Device, Digital, and Alexa network. About blithequark's Device and Digital Command Center (D2C2)blithequark's D2C2 is a global team that supports widespread customer experiences within blithequark's Device, Digital, and Alexa network.With sites in India, Europe, and the US, each covering local core hours to support 24/7, 365 days a year, our team is dedicated to mitigating widespread customer-impacting issues through efficient, real-time crisis management and advocating for timely recovery to restore the customer experience. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you! Key ResponsibilitiesAs a Program Specialist, Customer Service, you will be responsible for:* Managing widespread broken customer experiences from start to finish with an appropriate sense of urgency* Creating, maintaining, and sharing written narratives related to the investigative journey* Advocating for long-term solutions after customer experience mitigation* Analyzing customer contacts and related data trends* Applying good judgment in prioritizing tasks, navigating ambiguity, and time management* Thinking big to drive process and product improvements on behalf of the customer experience* Seeking to understand blithequark's Device, Digital, and Alexa products and services by knowing how all of the product offerings are tied together* Ability to stay calm during crisis situations and maintain good comportmentA Day in the LifeAt blithequark, we thrive on solving challenging problems to innovate for our customers.By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. As a Program Specialist, Customer Service, you will be part of a team that is passionate about delivering exceptional customer experiences and making a real impact on a global scale. Essential Qualifications* 1+ years of customer service experience* Experience using data and metrics to determine and drive improvements* Ability to work weekends and most holidays* Familiar with bolthires Office Suite* Skillful in navigating various types of technology* Knowledgeable in pulling and analyzing large sets of data* Experience in project/program management and/or operations in a customer service environmentPreferred Qualifications* Experience working in a global team environment* Knowledge of blithequark's Device, Digital, and Alexa products and services* Experience in crisis management and customer experience advocacy* Strong written and verbal communication skills* Ability to work in shifts and adapt to changing prioritiesSkills and Competencies* Strong problem-solving and analytical skills* Excellent written and verbal communication skills* Ability to work in a fast-paced environment and adapt to changing priorities* Strong attention to detail and ability to multitask* Ability to work collaboratively with diverse stakeholders, including leadership* Strong judgment and decision-making skillsCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to helping our employees grow and develop their careers.As a Program Specialist, Customer Service, you will have opportunities to:* Develop your skills and knowledge in customer experience advocacy and crisis management* Work with a global team to deliver exceptional customer experiences* Collaborate with diverse stakeholders to drive process and product improvements* Participate in training and development programs to enhance your skills and knowledge* Take on new challenges and responsibilities to grow your careerWork Environment and Company Cultureblithequark is a dynamic and inclusive company that values diversity, equity, and inclusion.Our company culture is built on the principles of innovation, customer obsession, and operational excellence. As a Program Specialist, Customer Service, you will be part of a team that is passionate about delivering exceptional customer experiences and making a real impact on a global scale. Compensation and Benefitsblithequark offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.The benefits that generally apply to regular, full-time employees include:* Medical, Dental, and Vision Coverage* Maternity and Parental Leave Options* Paid Time Off (PTO)* 401(k) PlanCompensationThe base pay for this position ranges from $36,900/year in our lowest geographic market up to $58,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we invite you to apply for this exciting opportunity.Please via our internal or external career site. We look forward to hearing from you!