Experienced Technical Customer Support Specialist – Voice AI Agent Deployment and Contact Center Automation

Are you passionate about delivering exceptional customer experiences and staying at the forefront of innovative technology? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a pioneering no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. As a Technical Customer Support Specialist on our East Coast team, you will play a vital role in helping our customers succeed with our cutting-edge platform. You will be the voice of blithequark, providing timely and thoughtful resolutions to customer inquiries, advocating for their needs, and driving product improvement. If you're a customer-centric problem-solver with a passion for technology, we want to hear from you. About blithequark blithequark is a trailblazing company that's revolutionizing the way businesses interact with AI. Our no-code platform empowers customers to deploy voice AI agents that automate phone calls, streamlining contact center operations and business process outsourcing. With a focus on innovation, agility, and customer satisfaction, we're building a team of talented individuals who share our vision for a more efficient and effective future. Key Responsibilities As a Technical Customer Support Specialist, you will be responsible for: * Handling 20-30+ new tickets per day in Zendesk, covering a range of topics from billing issues to API requests * Responding to customer inquiries via Zendesk and email, providing timely and thoughtful resolutions * Processing refunds and supporting other operational needs as required * Staying up-to-date with product updates and features to assist customers effectively * Creating bug reports and feature requests on behalf of customers, and advocating for their prioritization * Testing new features and functions before they are released to customers Essential Qualifications To succeed in this role, you will need: * 1-2 years of experience in customer support, preferably in a technical or software-related field * Strong knowledge of Zendesk and customer support software * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities * Strong attention to detail and organizational skills * Ability to learn quickly and adapt to new technologies and processes Preferred Qualifications While not required, the following qualifications would be beneficial: * Experience with AI or machine learning technologies * Knowledge of API requests and integrations * Familiarity with agile development methodologies * Experience working in a remote or flexible work environment Skills and Competencies To excel in this role, you will need to possess: * Strong technical skills, including knowledge of software development, API requests, and integrations * Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders * Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues * Ability to work independently and as part of a team, with a focus on collaboration and customer satisfaction * Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects Career Growth Opportunities and Learning Benefits At blithequark, we believe in investing in our employees and providing opportunities for growth and development. As a Technical Customer Support Specialist, you will have the chance to: * Work with innovative technology that's reshaping the industry * Collaborate with a talented team of engineers, product managers, and customer success professionals * Develop your technical skills and knowledge of AI and machine learning technologies * Take on new challenges and responsibilities as you grow and develop in your role * Participate in regular training and development programs to stay up-to-date with the latest technologies and best practices Work Environment and Company Culture blithequark is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences and working together to achieve our goals. We believe in: * Empowering our employees to take ownership of their work and make a meaningful impact * Fostering a culture of collaboration, innovation, and continuous learning * Providing opportunities for growth and development, with a focus on employee satisfaction and well-being * Celebrating our successes and learning from our failures, with a focus on continuous improvement Compensation, Perks, and Benefits As a Technical Customer Support Specialist at blithequark, you can expect: * A competitive salary and benefits package, including health insurance, retirement savings, and paid time off * Opportunities for professional growth and development, with a focus on employee satisfaction and well-being * A flexible work environment, with the option to work remotely or in our office * Access to cutting-edge technology and innovative tools, with a focus on customer satisfaction and success * A dynamic and supportive team environment, with regular social events and team-building activities Conclusion If you're a customer-centric problem-solver with a passion for technology, we want to hear from you. As a Technical Customer Support Specialist at blithequark, you will have the chance to work with innovative technology, collaborate with a talented team, and make a meaningful impact on our customers' success. to and be part of a company that's revolutionizing the way businesses interact with AI.