Service Desk Engineer – 3rd Shift

Job Description:• Provide first-contact direct technical support for client issues (login, software, hardware)• Monitor and respond to system alerts and urgent cases• Administer and troubleshoot Windows Server environments and Active Directory• Support end-user devices, LAN/WAN environments, and corporate infrastructure• Use RMM and case tracking systems to document, track, and resolve issues• Communicate clearly with clients via voice calls, setting expectations and providing updates• Collaborate with internal teams and third-party vendors for issue resolution• Follow documented procedures and contribute to process improvementsRequirements:• 0–3 years of IT support experience (or equivalent aptitude)• Empathetic, client-first mindset with strong interpersonal skills• High attention to detail and ability to follow structured processes• Strong troubleshooting skills in Windows OS, bolthires 365, and standard IT issues• Familiarity with Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell• Excellent written and verbal communication skills• Demonstrated interest in continuous learning and technical growth• Prior experience in a Windows System Administration or IT Service Desk role preferred• Experience with virtualization (VMware or Hyper-V) and remote PC management preferred• Certifications: CompTIA A+, Network+, Server+, bolthires 365 Fundamentals, ITF+ preferredBenefits:• Work from the comfort of your home with all equipment provided• Be part of a high-impact team supporting critical IT operations• Competitive pay with additional compensation for overnight work• Opportunities for growth and skill development in a fast-paced environment Apply tot his job