Experienced Technical Customer Service Representative – Delivering Exceptional Customer Experiences for blithequark

Are you a customer service enthusiast with a passion for delivering world-class experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join blithequark as a Technical Customer Service Representative, where you'll play a vital role in shaping the customer journey for our esteemed clients. About blithequarkAt blithequark, we're committed to creating a workplace culture that's as unique as our team members. As a certified B-Corp, women-owned corporation, and Best Workplace winner, we're dedicated to fostering a supportive environment where our team members can grow, learn, and thrive.Our core values of empathy, action, and flexibility guide everything we do, from delivering exceptional customer experiences to promoting diversity and inclusion in the workplace. Job SummaryAs a Technical Customer Service Representative, you'll be the face of blithequark, providing authentic, world-class customer experiences for our clients' customers via phone, email, and chat. With a focus on technical support and product expertise, you'll be the go-to resource for customers seeking assistance with our clients' intelligent products and applications on iOS and Android platforms.Your exceptional communication skills, technical proficiency, and problem-solving abilities will enable you to navigate complex customer issues with ease, ensuring that every interaction is a positive and memorable experience. Key Responsibilities* Handle customer requests and interactions on behalf of blithequark clients via phone, chat, and email, with a focus on technical support and product expertise* Represent a diverse lineup of products and brands, providing exceptional customer service excellence and promoting brand loyalty* Create positive customer touchpoints via phone, chat, email, and SMS, using a friendly, respectful, and professional tone while exhibiting genuine empathy* Utilize critical thinking skills to analyze information, provide accurate troubleshooting, and diagnose and resolve issues following best practices and guidelines* Assist with device installation, app setup, and configuration, as well as conduct initial troubleshooting and technical assistance to customers* Attend training and meetings as required to stay up to date with new information about the brand, products, services, processes, and policies* Meet performance metrics, including Customer satisfaction (CSAT), average handle time, quality, productivity, and other key performance indicators* Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplaceEssential Qualifications* 1+ years of demonstrated experience and success in customer service, preferably in a technical support or product expertise role* High School diploma or equivalent* Technical proficiency in problem-solving and troubleshooting, with working knowledge of desktop platforms and mobile devices* Effective communication skills, both written and verbal, with the ability to adjust style to customer demographics* Polite, friendly, and courteous demeanor when engaged with customers via phone, email, SMS, or chat* Ability to respond positively to change, accepting coaching and feedback, and embracing new learning to accomplish complex or difficult challenges* Detail-oriented with a focus on quality and accuracy, and a strong sense of urgency to meet goals* Ability to accurately document customer interaction details with limited errors* Can type at least 35 WPM with proper spelling and grammar* A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, router, modem, webcam, and a computer system that meets blithequark policies and maintenance requirementsPreferred Qualifications* Experience in a virtual contact center environment* Experience with troubleshooting apps on both iOS and Android platformsTraining and Development* Virtual training starts January 24, 2025, from 11:30 am–6:30 pm ET, Monday–Friday* Training is paid, and you'll have the opportunity to learn from our experienced team members and gain the skills and knowledge needed to excel in this roleCompensation and Benefits* $16.00 per hour for a Technical Customer Service Representative, Level 1* Our benefits package for full-time team members includes, but is not limited to, medical, dental, and vision insurance, paid time off, flexible spending accounts, and life insuranceWork Environment and Culture* As a remote, work-at-home position, you'll have the flexibility to work from the comfort of your own home, with a focus on creating a productive and ergonomic workspace* Our positive energy leads to team member innovation, creativity, and happiness, and we're committed to fostering a culture that cares about our team members and our customersEqual Employment Opportunity* blithequark is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion* We believe in creating a workplace where everyone feels valued, respected, and supported, and we're committed to promoting diversity and inclusion in all aspects of our businessIf you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity to join blithequark as a Technical Customer Service Representative.Please visit our website to learn more about our company culture, benefits, and application process.