Experienced Virtual Customer Service Advisor – Patient Experience and Account Resolution Specialist

Are you passionate about delivering exceptional patient experiences and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! As a Virtual Customer Service Advisor at blithequark, you will be the face of our organization, providing top-notch customer service to patients, guarantors, and other third parties while navigating complex account inquiries and resolving issues with ease. About blithequarkblithequark is a leading provider of revenue cycle management services, serving over 1,000 hospitals and 3,000 physician practices across the country.Our team of dedicated professionals is committed to delivering exceptional patient experiences, and we're seeking a talented Virtual Customer Service Advisor to join our ranks. With a strong focus on patient-centered care, we're proud to have been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. Job Summary andKey ResponsibilitiesAs a Virtual Customer Service Advisor, you will be responsible for handling account inquiries via inbound and outbound calls, emails, and digital media.Your primary goal will be to provide exceptional customer service, resolve patient inquiries and account balances, and secure payment on outstanding account balances. You will work closely with patients, guarantors, and other third parties to understand their needs, provide timely resolutions, and ensure a positive patient experience. Key Responsibilities:* Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures* Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances* Document patient inquiry and actions taken into the appropriate systems* Update or add insurance information and/or patient demographic information and request rebill* Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods* Escalate patient complaints to the appropriate individual/department based on the nature of the issue* Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude* Follow all blithequark Customer Service Organization (CSO) guidelines and policies* Meet and maintain established departmental performance metrics for production and quality* Adhere to all compliance guidelines* Maintain working knowledge of workflow, systems, and tools used in the departmentQualifications and Requirements* Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role* Previous call center experience preferably in a healthcare environment preferred* Virtual employees are required to have high-speed internet with 25 MB download and 6 Upload Speed (WiFi is not permitted)* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines* Excellent communication, problem-solving, and interpersonal skills* Strong attention to detail and ability to maintain confidentiality* Ability to work independently with minimal supervision* High school diploma or equivalent required; associate's or bachelor's degree preferredSchedule and Location* Monday - Friday, 8-hour shifts, no weekends* Hours of operation: 7am-8pm CST* This is a work-from-home position; however, you must live within an HCA Healthcare market areaBenefits and PerksAt blithequark, we offer a comprehensive total rewards package that supports the health, life, career, and retirement of our colleagues.Our benefits and perks include:* Comprehensive medical coverage that covers many common services at no bolthires or for a low copay* Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more* Free counseling services and resources for emotional, physical, and financial wellbeing* 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)* Employee Stock Purchase Plan with 10% off HCA Healthcare stock* Family support through fertility and family building benefits with Progyny and adoption assistance* Referral services for child, elder, and pet care, home and auto repair, event planning, and more* Consumer discounts through Abenity and Consumer Discounts* Retirement readiness, rollover assistance services, and preferred banking partnerships* Education assistance (tuition, student loan, certification support, dependent scholarships)* Colleague recognition program* Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence)* Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on incomeCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our colleagues grow and develop their careers.We offer a range of training and development programs, including:* On-the-job training and coaching* Online training and certification programs* Leadership development programs* Mentorship opportunities* Career advancement opportunities within the organizationWork Environment and Company CultureOur work environment is fast-paced, dynamic, and collaborative. We're a team of dedicated professionals who are passionate about delivering exceptional patient experiences. Our company culture is built on the principles of respect, empathy, and compassion.We're committed to creating a workplace that is inclusive, diverse, and supportive of all colleagues. Equal Opportunity Employerblithequark is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're passionate about delivering exceptional patient experiences and making a meaningful impact in the healthcare industry, we encourage you to apply for our Virtual Customer Service Advisor opening.We promptly review all applications, and highly qualified candidates will be contacted for interviews. Unlock the possibilities and !